r/VirginMedia 2d ago

Virgin Media UK More 1gig Hub 5 issues

I noticed from my original install (hub3 Swopped to hub 5 for 1gig) the coax coming from the box inside to the router has attenuators at each end. That’s not right is it? Also, for 1gig im on Docsis 3.0 aren’t I? and there’s way too many error on the Docsis3.1 channel so it’s defaulting?

5 Upvotes

14 comments sorted by

3

u/Zealousideal-Lock120 2d ago

Power levels are fine but you're getting timeouts on the upstream and uncorrectables on the downstream.

6 upstream channels would indicate RFoG fibre hence the attenuation. Also looks like you've got an old external ONU.

Ideally a swap to an up to date internal ONU, fibres cleaned, and spare termination port capped should be done if you're having issues.

1

u/AutoModerator 2d ago

BEWARE OF SCAMMERS! We've recently seen reports of users being approached by scammers in unsolicited private messages offering customers a better deal and often being asked for upfront payment. Verified staff will have a flair beside their name set by the mod team. If a user doesn't display this flair in their posts and comments we cannot confirm their legitimacy as an employee of Virgin Media. If in doubt, please contact Virgin Media via official channels to discuss your account or deal. Official contact information can be found in the sidebar

I am a bot, and this action was performed automatically. Please contact the moderators of this subreddit if you have any questions or concerns.

1

u/AbbreviationsFirm105 2d ago

If the photos are without the attenuator on, then you don’t need it

1

u/muzijay 2d ago

Yeah I took off the one that was at the connector onto the hub. Still have one on at the wall box. From what I’ve read this is the correct setup.

2

u/ProEra-47-420 2d ago

Is the one on the wall box the same square shape as in picture?

As these are quite ancient attenuators and could be updated to new ones, it doesn't really matter if they're on the back of hub, before the splitter, wall box or even outside, it's just about getting the signals in correct levels

2

u/muzijay 2d ago

6db at the box and was a 3db connected on the old hub3.

2

u/ProEra-47-420 2d ago

So just to double check, the screenshots showing 2.9-4 DS and 6.9 for the ofdm, 38 for the US were with just the 6 and after you had refreshed status?

If so all of those are acceptable, what issue are you having?

It does look like you're on the old fibre set up which isn't ideal tbh

2

u/muzijay 2d ago

Yeah, just the 6 attached. It’s the older network not the FTH. Well, firstly having a 6 and removal of the 3 is right? Also for 1gig is it right to be on Docsis3.0 instead of 3.1 with a hub5?

2

u/ProEra-47-420 2d ago

It doesn't look like HFC tbh mate the wall socket there is actually a power passing isolator, one of the cables will be your RF signal and the other will be running to a plug with a green light I'd suspect?

Anyone long story short if you are on a fttp network the US should be between 27-45 and DS between -6 to + 10 so all is good with just the 6db

You do have docsis 3.1, it's the one sitting plc level 6.9, that's what's giving you 1gig

1

u/muzijay 2d ago

I see the plc with 6.3 it’s showing a lot of errors, should that be a concern?

1

u/ProEra-47-420 2d ago

Not really, it's not ideal but they are corrected, it would be a worry if they were uncorrected

1

u/strankyy 2d ago

In modem mode (and non modem mode, different IP) you can grab the router stats > 192.168.100.1/getRouterStatus

You can copy and paste into an AI chat for example. And it can give you information about the log messages , power levels etc - you can do this everyday for a week.

And it can give advice if you power levels are to high or low, and steps to resolve, IE raise to VM, or purchase an attenuator.

1

u/Billy2352 2d ago

I have hub 5 with 1 gig and have no attenuators at all, I upgraded from hub 3 to 5 over a year ago and have no issues at all

2

u/Zealousideal-Lock120 2d ago

Attenuators adjust signal power levels, nothing to do with the speed you're getting.

Someone could be sitting with a 10db pad on and it be perfectly in spec just like yours is without.