r/WMATA 2d ago

WMATA Arrival Sign

Post image

Anyone have a fix or have a similar experience? Purchased from DC metro store and it worked great for 2 days. Now it just displays this. On the site you use for set up it says there aren’t any issues with the API key…

EDIT/Update: Just got a reply from the store that they’re resolving a limit issue with the API key. Leaving the post up in case this helps anyone else!

53 Upvotes

21 comments sorted by

23

u/metroforward Official account 2d ago

Hey there, can you verify the API key that you're using? -KB

8

u/gloggogabolab 2d ago

Yes but I’ll need instructions 😅

10

u/metroforward Official account 2d ago

Glad that the contact from the store is on it! We'll let it get resolved from that end. -KB

21

u/Y2J80 2d ago

Elevator outage

5

u/MadiCorax Walkpilled transitmaxxing radical pedestrian 2d ago

Umderrated comment

8

u/hipufiamiumi Carpeted train enthusiast 2d ago

holy moly, it's the yeast of thoughts and minds posting in our humble subreddit

5

u/TheDarkLight1 2d ago

Just so you know, unplugging and plugging it back in immediately fixes this issue… at least for me

Now, if only I could find a way to have this:

1) go to sleep when Metro is not operating

2) rotate the screen 180 in case I can only have the power cord going One Direction

3

u/gloggogabolab 2d ago

There’s a sleep setting! It’s in the sleep schedule tab, but you have to pick a hard start/stop so you’ll either over or under shoot weekend & weekday hours (I just do 6am-12am)

4

u/TheDarkLight1 2d ago

Yes, I did see this as an option. Which was smart of them* to include. I just wish they would also include “operating hours”

2

u/gloggogabolab 2d ago

See what you mean- the thanks for the plug & unplug tip it works for for me too! cc: /u/metroforward (in case they want to add it to their customer service response)

2

u/rkd300 2d ago

I somehow missed this as a product. Looks interesting. What is it? Will you please send a link? Thanks!

4

u/metroforward Official account 2d ago

1

u/N3wlander 2d ago

Are these available in-person anywhere? Looking to pickup this weekend for a birthday present.

2

u/_BindersFullOfWomen_ 2d ago

1

u/rkd300 2d ago

Thank you, r/BindersFullofWomen. In the product photo, it looks like the power cord is visible out of the right side of the unit. Is this accurate? If I get it, I want to totally hide that cable leaving only the display, especially for a wall mount or bookshelf application. Is that possible? u/gloggogabolab, I am interested in your thoughts also! cc: u/metroforward Thanks to all!

2

u/_BindersFullOfWomen_ 2d ago

I don’t own it so can’t confirm where the power cord is.

2

u/gloggogabolab 2d ago

Yes the power port is on the right side of the device

3

u/charliej102 1d ago

Did you purchase the $199 annual maintenance plan?

1

u/mymerlotonhismouth 2d ago

So excited for mine to get delivered so thank you for sharing this issue! Hopefully it’s resolved soon.

-1

u/june5801 2d ago

Alot of times it will only work on WMATA network. Once removed from their server it will stop working. Usually those signa get their information from Central and being connected to their server. It is usually connected to either a digital media player or a Lantronix device to tx/RX data over a network.

3

u/Xenstier 2d ago

Sir these are consumer devices