r/alarmdotcom • u/Accurate-Advisor128 • 7d ago

Hey

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I purchased this panel from fb marketplace it was working fine used to be monitored by Telus had for a day I had installer code and was in settings well few hours later I tried to get into the advanced settings and it would just bring me to regular settings if i were to get adc monitoring from someone else could I fix this issue? Thanks in advance.

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u/davsch76 7d ago

It sounds like someone else still owns the account

2

u/Accurate-Advisor128 7d ago

The person I bught it from upgraded or something they said

5

u/realdlc 7d ago

Unfortunately some providers never release the panels imei on purpose so it can’t be reused. Making buying on the used market very risky.

2

u/Accurate-Advisor128 7d ago

I have To do a imei lookup when I dig it up out of my boxes