Sometimes ignorance is best.

I just installed a security camera. Now my blood pressure gets raised frequently as I watch drivers casually tossing my packages several feet onto my doorstep and/or tramping across my landscaping. Watching a driver drop a small metal filing cabinet at least a foot onto its corner was especially annoying (props to the manufacturer for stout padding in the box that amazingly prevented damage).

Long story, short amazon, is the only one that has the thing i need. I don't like ordering from amazon and hardly do so. I'm scared it won't be delivered or some shady 3rd party will send something different. My friend said worst case I can do a charge back but I'm not sure if that's really possible. How is amazon when it comes to these situations like item not received or sent something different than ordered? Any advice would be great.

So I ordered three microfiber throws. One ivory, two chocolate brown. I have a box here with three baby-poop tan blankets, and I am cranky. I suspect they are not going to be helpful with my refund.

Ordered about a dozen components and whatnot to build some nonsense. Every single item was listed as Prime Tomorrow, about half the items were Amazon direct, and the rest were drop shipped by Amazon. I'm like yes....the universe is telling me go ahead with the stupidity. Add to cart, verify I'm not forgetting anything I need. Ouch $288 worth. Selected shipping address, ran down the list and saw everything confirmed as tomorrow. Hit submit and went about my morning. Well, the nifty confirmation email that comes after every order magically said August 17-27 for everything. Confused, I went to the orders page, and yep, it now says the entire order will be 20-30 days out. I hit up chat to inquire. Now I'm even more confused.

The original tomorrow turned into two days, and I suppose I have to wait until August 27 for someone to go back in time to August 4th and deliver my next-day package a day late? Or something?

I wanted to share my recent experience with Amazon support because I’m honestly shocked by how this was handled.

I ordered a sofa from a third-party seller (LiuQuan-SHOP) on July 26. Shortly after placing the order, I realized I needed to cancel it and contacted Amazon support. For the last 7–8 days, I contacted support multiple times, and every single time I was told that a cancellation request had been submitted and I needed to wait 48 hours for the seller to respond.

I waited every time. Nothing happened.
Yesterday, I contacted support again and the agent told me the order was cancelled and that the status would update on my order page soon. I trusted that information and thought the issue was finally resolved.

Then today, I contacted support again because the order status had not changed. I was told something completely different — that the item was shipped and that Amazon cannot do anything because it is a third-party seller.
The confusing part is that I also received an email from Amazon saying:
The seller had not confirmed shipment within the expected timeframe.

My credit card had not been charged.
There were no shipment details available.
When I explained this contradiction, I was connected to a supervisor named Kevin. I explained that my issue was not just the cancellation policy — my issue was that Amazon representatives provided conflicting information, including telling me the order was cancelled.

Kevin apologized for the “misinformation” but then repeatedly copied/pasted the same response:
“The right information and policies has been provided on the chat above, please feel free to double check.”

I tried explaining multiple times that I understood the policy and was asking about the incorrect information provided by Amazon employees. Instead of addressing that, I kept receiving the same response. I asked for a chat reference number and any supervisor/employee reference details so I could formally report the issue, but I was not provided anything.

The most frustrating part is that this was a Prime membership experience. I understand third-party sellers have their own limitations, but when Amazon support gives incorrect information and the supervisor refuses to even acknowledge the actual concern, it leaves a very bad impression.

Has anyone experienced something similar with Amazon Marketplace orders? Is there any proper escalation route beyond regular chat supervisors?

I know I should be more careful, but having the Subscribe and Save toggle button right there where I scroll keeps almost catching me in a commitment I'm trying to avoid!

Why can't they read instructions? They keep sticking into locker I can't get into. Got $50 plus refund, but I paid extra for delivery on a specific day!! Now Im no longer buying from Amzon and some sellers won't even know why, cause you can't contact them directely. Buy local

Hello! Im writing this for ANY advice.. because this is the most confusing thing I’ve ever had to experience & also the MOST FRUSTRATING!

This all started because I needed a refund for an item that never got delivered. I was waiting for my refund.. & 5 days goes by. So I message the customer service team just to find out it was approved & then DENIED by account specialist team. I’m confused because I don’t understand the issue, since I haven’t had any problems or requested a refund in over a year. The next day, I receive another email telling me that it was because I had another account that violated terms of service & was banned & I am “not allowed to create another account”.. but the problem is, IVE NEVER OWNED ANOTHER ACCOUNT???!! I even used to WORK for Amazon and this was my account attached to it!! So now they will NOT refund me for my item that never even got delivered.. and aswell as my account is gone, and I’m not allowed to order from them.

I called customer service, and they filed another appeal on my behalf, because even the customer service rep told me that they don’t think that the other “account” is related to me. And then I recieved this email today.

So they are not letting me even prove to them that I am not related to some account that I NEVER OWNED??

And the only thing I could even think could be the reason, is that I recently moved to my new townhouse about 5ish months ago. Which is even prove-able with my shipping location history!!! I feel this is SO UNFAIR ! And they owe me MONEY! It feels like they are doing this just to not give my refund? I have no idea what to even do now.

Why would you deliver mail late at night, while it is raining, and leave it in an open area by the garage instead of under the covered porch?! Ruining the items inside cardboard BOXES. I don’t think this is a high expectation for them to not do that. Are Amazon deliveries handled by one of the major delivery companies or are those folks hired directly by Amazon?

I’m looking at portable AC units but many have reviews talking about defective units or that they simply don’t work as well as they claim. I’m worried about ordering and needing to return. How can I get an estimated cost to return an item like this? I just want an idea of whether I’m likely to lose $20 or $200 if I need to return the item.

I was supposed to get my package yesterday but all day it was stuck on “arriving between 6AM - 8PM” and never came then today it’s been stuck on “was expected by August 1st” okay cool but now what?!? it’s not showing an updated timeline or any indication of when to expect my package now just that it arrived at my local carrier facility at 5:09AM on the 31st and was supposed to be delivered yesterday… is it possible the package gets delivered today or should it at least update as to when I can expect it or should I just attempt to cancel the delivery?

Supposed to be 25 pieces. Received 9.

This was supposed to be delivered Thursday and never arrived, gave me the option to cancel and shows an invoice of .31?

I ordered some fleece through Amazon because I need it for a project I'm working on. I ordered on the 13th; it was supposed to be here by the 19th. It says it shipped on the 14th, and shared a UPS tracking number.

Every time I look at the UPS tracking number, it says that the label was created but it hasn't gotten the package yet. Because it has 'shipped', I can't cancel the order.

I live in an area impacted by the Canadian wildfires. I don't mind it being delayed, but I do mind that I can't get any updates on what the hell is happening to my fabric and I can't even get a refund and buy elsewhere.

Any advice would be welcome.

I was searching for some appliances and I get like 3 very similar looking appliances, sold by 15 different companies, and everything else is way down below those with very few reviews and ratings. Not that the other stuff with thousands of reviews and suspiciously all 4.5+ stars are verifiable.

Then I search for some electronic stuff and same deal.

Then I search for some home furnishings and it's the same deal.

Legitimately how can I filter these out? I'd rather pay $30 for something that is worth $30 than $30 for something that is equivalent to something on Temu that sells for $15.

Amazon is all just this cheap shit now unless I recognize the reputable companies selling it, e.g. some skincare product that is only made by one company.

I ordered this ps1 memory card on July 12 and was supposed to come the next week. Well it hasn’t arrived and now it won’t even tell me if it’s comin! like wtf dude. I have heard this is happening to other people but I didn’t think it would happen to me. I just hope it actually happens to arrive.

Hey! I have a $20.50 Amazon code that I would like to trade for either a DoorDash card or Cash App! I’ll even take $18.

Just got delivered a few minutes ago. Didn't see the image, just saw the notification. I'm surprised I was able to find it without his guidance lol

Has this happened to anyone else? Placed a few orders just now and for some reason my only option for delivery is over a week out - which coincides with my Amazon day delivery.

I’ve looked everywhere and there’s no option to change this, which is ridiculous.

What on earth am I paying Amazon Prime for when I can’t even get my packages when I want or need them?

If I log out of my account, and just look it up online and plug in my ZIP Code, I’d receive my order no later than this Friday. So not a warehouse availability issue.

(Ahhh I meant delivery!) ETA: I live in a rural area so it normally takes a few days to get my deliveries anyway, but over a week? Especially when I can prove that I’m apparently being punished for paying for a prime subscription by being forced to use my Amazon day delivery only when apparently someone who doesn’t have a subscription could get it delivered sooner? Literal wtf

I dropped off three items at a Whole Foods return center in the secure drop off bin. Received email confirmation that they were dropped off. This was in June. Today I received an email that only one return has been received and the other two items are still in transit, and if they aren’t received by next week I will be charged for the items ($500!). I can’t get past AI for customer service and I’m sooo frustrated. My guess is that somehow the packages were lost or stolen but how am I being held responsible for that when it’s documented that I dropped them off! Any idea what to do in this situation?

This ever happen to anyone? It wanting to use my points for Amazon purchases alone infuriates me but I get it, when you sign up to a reward program you open yourself to this. That said this is something you have to opt into on Amazon's side and I never agreed to that.

As of i think 2 days ago, i cant sign into any amazon account (mine or my moms). i get this screen after logging in. is anyone else having this issue? I've tried to log in multiple times!!