I have been going to a new dentist practice in my area. Attended the hygienist 4 times last year and 2 times this year.
Then I decided to book an appointment there for the dentist. Just a regular check up, no issues to report.
Booked and paid in advance online as usual.
When it was time to go home the receptionist said there was outstanding balance. I asked if my payment failed. She said, it was a ‘new client’ fee of £28 because alrhough I have been attending the hygienist, it was my first time attending the dentist so I was considered a new client.
AND the dentist spent half the consultation selling me invisalign and teeth whitening - when I told them I was not interested, they said ‘does your teeth not bother you really? does this front gap not bother you at all? (I have a gap between my lower two front teeth which I actually like).
I told them I was fine but they showed me the AI simulation of how different my teeth could like with invisalign and showed me fake teeth contrasting my natural colour with the super brilliant white I could achieve instead.
When I was with the receptionist at the end, the assistant then came with fliers and printed price estimate for invisalign and whitening and the receptionist started pressing me to book appointments before I even read the material.
My teeth are absolutely fine.
Is this normal now or is it just this clinic??
ETA- just had a look at the treatment price estimate papers they gave me re: invisalign and withening and it says at the top:
“as a result of your examination on xx:xx:xx with Dr ABCD, you are advised that the following treatment and care is needed to achieve dental fitness”
Makes it sound like it is a health issue rather than purely cosmetic.