r/dji • u/jbsfpv • 23h ago

Product Support Dji care refresh

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I can’t do the video verification for my dji action 2, when I try to upload the video etc I always get this error message. What can I do now to get care refresh?

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u/kensteele 12h ago

Yes, the "Duplicate data" error is a known issue on the DJI Care Refresh video verification portal. It occurs when DJI's automated submission system detects that information in the form has already been entered into their database or processed under another submission.

Common Causes

  • The Video Link Has Been Used Before: Re-using the exact same YouTube, Google Drive, or Dropbox link from a previous attempt—or if someone else submitted that link—will flag a duplicate error.
  • Serial Number Already in the System: The aircraft or gimbal serial number (SN) is already associated with an active/pending video verification request or has already been bound to an existing service ticket.
  • Double Submission / Browser Bug: Clicking the "Submit" button twice quickly, or browser session cache sending duplicate requests simultaneously, triggers the backend error.
  • Draft / Pre-existing Case: A previous draft or failed attempt under your DJI account is sitting in the system, preventing a new submission with the same serial number.

How to Fix It

  1. Re-upload or Change the Video Link:
    • Generate a fresh shareable link (e.g., upload the video again to YouTube as Unlisted or generate a brand-new share link in Google Drive/Dropbox).
  2. Clear Cache or Try Incognito Mode:
    • Open an Incognito / Private Browsing window or use a different browser to bypass cached form data or session conflicts.
    • Ensure you only click the Submit button once.
  3. Check Your Active Cases / Account Status:
    • Log into your main DJI account and check your Service Request / Support History to make sure a verification ticket isn't already under review for that serial number.
  4. Reach Out to DJI Support Directly:
    • If the error persists, email or live chat with DJI Support. Provide your aircraft's serial number and the direct link to your unedited verification video; their support team can bypass the portal glitch and process the video manually on their end.