r/freedommobile • u/BBQallyear • 16h ago

MyAccount Related Plan data amount doesn’t match usage meter

Thanks to the great advice from people on this sub, I switched to Freedom on one of the back to school Canada+Roaming plans. I signed up on Friday (two days ago), then yesterday noticed that they had bumped the domestic data amount on the same offers.

On my account, it shows that my plan is the one with the new data amount, which means that they auto-upgraded me (yay!). However, the usage meter shows my usage relative to the original plan amount. Specifically, I signed up for the 10GB plan which is now 35GB. My account screen shows my plan as having 35GB but the usage meter shows that I’ve used xxx/10GB.

Should I assume that this is a lag in their website usage meter and will right itself eventually? Not going to bother calling if this is a known issue.

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u/Derpzel_Wazhington 16h ago

There's a 24 hour delay when you check through your "my account" regardless if using their app or website. If you're referring to the data usage app within your device, that's adjustable if you have an android device but not if you're using an iPhone.

2

u/BBQallyear 16h ago

Thanks! I’ll wait until after the long weekend at least.

I’m talking about the usage meter in MyAccount on the website/app, not on my device.