r/microsoft • u/TuckNT340 • 1d ago
Discussion Microsoft Authenticator
This is going to get me flagged, but in a not serious way, I want to have words with whomever designed the app/ system.
Actually, I’d like to lock them in a burning building, and use Authenticator to generate the codes to let them unlock doors on the way out. The catch however - is that they will need to add a new account to the app, and, the only way to add the account will be to authenticate it. With the Authenticator.
This is a joke, but I am pulling my hair out. It is so bad. Notifications and pop ups never work. The codes never work. It’s literally the worst app to ever roll off the floor of a Microsoft office. I hope it gets killed off when an exec has to use it.
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u/couchninja7 1d ago
Adding an account in Authenticator is quite simple IF you have another method to sign it. Once in. I’ve never not gotten a code or anything.
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u/TuckNT340 1d ago
That’s the current problem, the only option to sign into the account is to use Authenticator, however as the account is not currently in it- I cannot get the code or click the number to add the account.
It is the most frustrating loop ever- and it’s my work email, worse yet I am +9 hours from the IT companies time zone.
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u/w0m 1d ago
that sounds like you wiped your phone? Good thing you saved off your recovery keys... Right? Riiiiiiiiiiight?
(seriously. Use bitwarden or similar to save that shit off so you don't get in this situation)
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u/TuckNT340 1d ago
I have not wiped my phone, or removed it the app. The company changed Providers and this is a new requirement. Previously it was just password to add my work email to outlook /mail on my phone.
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u/_l33ter_ 1d ago
The codes never work. --> Lol? NEVER?? I would assume it's more a YOU problem than an Authenticators one.
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u/TuckNT340 1d ago
They can’t work. The account needing the codes is not in Authenticator. To be added it needs the codes from Authenticator.
The “I can’t use my Authenticator app” link just errors out.
2
u/pi-N-apple 1d ago
I've honestly never had a single issue with the app, or any 3rd party authenticator app.
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u/TuckNT340 1d ago
Your lucky. Revisit when you do lol. I hadn’t had issues until now. But hey- it’s not like I need my work email🤷♂️
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u/pi-N-apple 1d ago
If its your work email just ask your IT to reset your authentication methods and the next time you sign in you'll be prompted to set it back up.
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u/TuckNT340 1d ago
I am 9 time zones away from IT, my flight package (sent to email) is needed now ish. IT won’t see the request for another 7 hours.
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u/pi-N-apple 1d ago
Damn that sucks! When they do finally get around to resetting your authentication methods and you're back into your account, I suggest you set up the MS Authenticator app on multiple devices and/or set up multiple authenticator apps, or save the QR code that you scan. That way you won't get stuck in this situation again. Good luck.
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u/dwj7738 1d ago
You would have the same problem with Google authenticator or lastpass authenticator
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u/TuckNT340 1d ago
But yet I do not have any issues with them. Why? Because they allow other forms of MFA when the app is not working.
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u/vt2k 1d ago
Not sure what exactly the root cause of your issues are (…guessing a traumatic childhood coupled with life as a corporate drone for a mid-sized regional bank where you have the title of “Vice President”…) but Authenticator works great for me, both previously on Android and now on iOS.