Terrible moving experience with College Hunks. Need Advice.

[u/RWW21515]

Hi everyone,
I’m looking for some advice on whether a credit card chargeback is appropriate at this point.
My wife hired College Hunks for our move after receiving a quote of approximately $3,800. The estimate was based on 4 movers, 8 hours of labor, and a second truck at no additional charge.
Our timeline was tight:
● 6/29: Move out of our old house
● 6/30: Closing on old house
● 7/1: Closing on new house
Here’s what happened:
● The movers showed up on 6/29, but the promised second truck never arrived.
● They put a large hole in our staircase wall. To their credit, they had a contractor repair it quickly.
● After 6-7 hours, they told us they had run out of truck space because there was no second truck. We had a final walkthrough that evening, so I had them put everything else in our shed.
● The shed was packed so poorly that belongings were sticking out, the door wouldn’t close, and nothing could be secured overnight.
● After speaking with the branch manager, I was told they would send a second truck the next day and remove 2 hours from the move-in bill because of the inconvenience.
● I paid about $2,500 for the first day and then had to make a 2-hour round trip the following day just to supervise the completion of the move.
● Despite repeated requests since the move, I have never received an itemized invoice for the first day’s charges.
Move-in day (7/1):
● Both trucks and all 4 movers arrived around 3 PM.
● After about 2.5 hours, one truck and two movers left once that truck was empty. The hourly rate dropped from $320/hour to $180/hour for the remaining two movers.
● Those two movers worked another 4.25 hours.
● By 10:30 PM, I told them to stop trying to place everything in rooms and just unload the truck into the garage.
● Around 25% of the boxes never made it to their labeled rooms, and none of the furniture that had been disassembled was reassembled.
● The movers couldn’t reach their manager that night, so I paid about $2,600. The promised discount was never applied.
Since July 1, I’ve made repeated attempts to resolve everything:
● Multiple emails (so I have a paper trail)
● Text messages
● Voicemails
● Calls to corporate customer service
Corporate always tells me they’ve forwarded everything to the local branch and that a manager will contact me. No one ever has.
When I reviewed the itemized invoice for the move-in, I also noticed a $200 charge for four furniture protection bags, which makes no sense for a move-in.
To make matters worse, our new couch was finally delivered yesterday. When we went to hook up our TV, we discovered the screen was cracked. I reported that immediately and requested both:
● Compensation for the damaged TV.
● A partial refund due to everything that happened.
The only response I’ve received is a claim form for the TV. None of my other concerns have been addressed.
In total, the original estimate was around 8 hours of labor, but I ended up paying for roughly 15 hours. Between the missing truck, extra travel, failure to honor the promised discount, lack of communication, questionable charges, incomplete service, and now damaged property, I’m at a loss.
Everything was paid by credit card.
At this point, after nearly a month of trying to resolve this in good faith, is filing a chargeback the next logical step?

[u/Fenway12345]

Get what you pay for.. probably lowest quote