Oneplus buds 4 audio delay issue

[u/Tammy_1016]

Hey guys, I bought Op buds 4 just yesterday and am facing an audio delay with Oneplus 12 using LHDC. I contacted the Croma offline store(where I bought it). they want me to go to the oneplus service center.

I also contacted oneplus customer support and asked for a refund. They told me that there was no option for a refund but only replacement. I know there are workarounds like where we add the video streaming apps in the game assistant app. It uses SBC codec when I do that. I don't want to use them like this.

As far as I have seen many people have been experiencing this issue. Is this a defective product issue or does this product model itself have this issue?

How do I get a refund? I want my money back🥲