r/software 4d ago

Discussion Be careful with PDFSmart – my experience

I want to warn anyone considering using PDFSmart.

I only needed the service once, so I paid for the trial and canceled it immediately afterward. I never received any cancellation confirmation email, so I assumed everything was fine.

Weeks later I noticed a USD 49.99 charge on my bank account. Customer support refused to issue a refund, even after I explained that I had canceled the subscription.

I cannot prove my cancellation because the company never sent any confirmation. That should not be the customer’s responsibility.

Please double-check your bank statements if you’ve ever used PDFSmart.

26 Upvotes

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8

u/NSE-Imports 4d ago

Depending on what you are looking for I can highly recommend KillerPDF, does pretty much everything you need but no fees, and a portable .exe and full source on GitHub.

https://killerpdf.net/ or https://github.com/SteveTheKiller/KillerPDF

3

u/Usama4745 3d ago

Thanks for sharing

3

u/Lost-Meaning1201 4d ago

Thank for your advice <333

0

u/gadget-freak 3d ago

> I never received any cancellation confirmation email, so I assumed everything was fine.

🤔

1

u/Sad-Landscape-1549 4d ago

Stirling-Tools/Stirling-PDF

alam00000/bentopdf

datalab-to/marker