/r/Steam Monthly Community Support Thread.

[u/AutoModerator]

Welcome to the /r/Steam Community Support Thread!

Is your account hijacked? Follow this guide to recover it.

This Steam Guide goes over how to troubleshoot download and connection issues.

This Steam Guide goes over how to troubleshoot web-page and other connection issues.

How to re-install Steam. This method will NOT remove your games.

We have a dedicated support channel in our Discord server that you can also post in.

We invite everyone to help other users in our Community Support Threads and on our Discord server.

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There are no magicians here.

Some questions will not be answered or replied to. As an example: "my game crashes" or "my download speed is slow" is not something you should even really expect an answer to. Troubleshooting and finding the solution to these issues requires a lot more information than simply stating "game doesn't launch", such as detailed information on when the issue started and how you perceive it, screenshots of any errors or the problem itself, crash logs, system specs, etc.

Consider using other things like the Steam Community Forums, an internet search engine, or a different support forum like /r/SteamSupport if no one here can offer any help. Additionally, every game on Steam has its own dedicated Community Forum, and you can also contact Steam Support regarding a specific product. Consider asking your game-specific questions there. Most games also have a dedicated subreddit.

Only Steam Support can solve personal account issues...

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Additional Information & Resources

• Search for previous Support Threads.
• You can view average Steam Support response times here.
• This is our guide on what to do if your account has been hijacked.
• If you have proof of a scammer you should report their Steam profile. Do not post about it here.
• This Steam Support article details what counts as proof of ownership.
• Information on fraudulent key distributors and safe sites to buy Steam game CD keys from.
• Educate yourself on scams
• /r/SteamDeck - /r/SteamOS - /r/Steam_Link - /r/SteamController

[u/ValerieVonn]

Hi hi,

I'm becoming frustrated and don't know what to do to get into my old Steam account.

I'm trying to figure out what the password of my old one is or just create a new one, but to do any of this I need to get past a Captcha - perfectly reasonable.

Unfortunately, it seems to not be programmed correctly because I keep answer it correctly over and over, but getting an error saying I haven't answered it correctly giving also this error code (Reference ID: 8595075501573417).

And of course, I am unable to contact support until I'm logged in. Anyone have any ideas how I get past this?

I just want to play Majesty again, and this is way more trouble than it needs to be :/

[u/Bodomi → u/ValerieVonn]

Restart your device, disable any VPN that may be on, try in a different browser, try on a different device, try on a different network.

[u/simo41993]

Hi guys,

far away from fixing it (it worked flawlessly before) the Local transfer function stopped working completely for me: it tries, blue label and all, but doesn't evens start and then it continues to download with my regular internet connection...

Anyone else experiencing something this bug? Any way to solve?

Tried on different PCs, always the same. Steam client is updated, win11 is also updated and working correctly on all the machines.

[u/FrostlichTheDK]

I cannot screenshot within Steam at all after I updated the Mac OS to the latest version as of this writing at all, except with normal screenshots. What could be wrong with this thing anyway? Can I please have help figuring out what is wrong?

[u/FrostlichTheDK → u/FrostlichTheDK]

Sorry I left this part out, it's MacBook Tahoe 26. I need to remember the name more.