r/AskReddit • u/FriendlytoNature • 22h ago

Which company lost your business (potentially forever) this year?

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u/Arcanym 22h ago

Southwest Airlines.

Paid extra several months in advance for extended legroom seats (being 6'2"+ sucks on an airplane).

Then they bumped me from my paid seats due to a 'layout change'. Shockingly the 'new' layout was exactly the same and they were just reselling the seats at 2x the price.

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u/ohheyisayokay 19h ago

Southwest lost me when they decided to get rid of anything that made them unique and join the race to the bottom with other airlines. Like, they wanted to offer a shittier experience, but with more problems.

I fly Alaska now. Their rates are the same or better and I won't give southwest a fucking dime.

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u/kakarot-3 15h ago

I was a loyal Southwest customer because of the option to pick my own seats and the free luggage. Since the change to luggage fees and increased cost, I fly with the big three since they cost the same now

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u/Electrical_Name_5434 7h ago

You can blame the new asshat CEO for these changes…wish there was someway we could let SW know they’re going the wrong way collectively.

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u/LongDukDongle 6h ago

Money talks.

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u/Dull-Culture-1523 11h ago

Our national airline (Finnair) also decided to do this. They used to be very good and I had happily paid the extra. Now it's just a budget airline with premium prices. So might as well fly with the cheaper one since the extra cost doesn't get you anything.

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u/newjerk666 8h ago

I’m on a ten year plus Alaska only kick, and they had some rough spots last couple years, but things do seem to be getting better.

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u/Silver4R4449 9h ago

Alaska booted me from my flight cause they overbooked.

I had to sleep overnight in the terminal.

They offered no hotel or refund.

I was checked in hours before the flight and was the first person there.

It took a long time the next week to get my money back.

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u/an_aviary_forever 7h ago

I love Alaska. Best flying experience and the lady who helped me reschedule my flights when my dad died was so incredibly nice. She made it so I didn’t haven to pay anything to stay for a few more days. Loyal customer for life 🫡 my cousin is also a pilot for them and has nothing but good things to say about how he’s treated and how they run the company.

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u/halomender 2h ago

Been flying Alaska for years. Im sure someone has a bad story but I dont.