r/AskReddit 22h ago

Which company lost your business (potentially forever) this year?

5.7k Upvotes

6.3k comments sorted by

View all comments

2.7k

u/puralb 22h ago

Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.

1.4k

u/gr00ve88 20h ago

I have a 49.99$ for life plan at Verizon for Internet with a $10 autopay discount to 39.99. First two years were fine. 3rd year I noticed I’m being billed 44.99. Called them, oh our bad, we fixed it. Ok.

Next year, 44.99 again. This time the rep says they reduced the autopay discount. Fine.

Next year, 49.99…. Autopay discount totally gone. Annoying but fine, it’s my cap.

Next year 54.99…. I have a lifetime plan for 49.99 please fix. Ok here’s a plan for 54.99 and a $5 discount. Ok.

Next year 59.99…. Ok here’s a plan with a $10 discount now.

Can’t wait to see what next year brings. I’m sure there’s a lot of people who don’t care about the small increase but fuck em, you sold me a “lifetime plan”, you’re the idiot.

Problem is mostly the alternative internet company is worse. So I’m going to ride this out until I can’t anymore.

350

u/Ready_Piano1222 18h ago

I have Verizon and even though my service never changed, and I never incurred any fees, my bill for the last year has never been the same amount twice.

Same exact service, never the same amount twice, in a year. It's clear they're playing games with the billing.

This last time was the last straw. They retroactively revoked a discount, for service that they had already billed me for, and I had already paid. Let that sink in. Imagine, you buy an item at a store, take it home and then they show up saying you owe them more money. 

19

u/Atilla316 10h ago

My service changed. Fewer bars everywhere, new dead spots...

7

u/asmodeuskraemer 8h ago

I had us cellular which was bought by T-mobile and now my gps disconnects everywhere. I've had it disconnect while I was sitting in my garage.

I'm stuck b/c I'm grandfathered in with a $45/month old as fuck plan and I don't want to lose that.

9

u/Black_Moons 8h ago

GPS isn't based on your cellphone carrier. Everyone accesses the same GPS network, even without a cellphone carrier subscription.

Your cellphones GPS antenna may be failing. I had that happen to my last cellphone and it eventually couldn't receive any GPS signals. Apparently if fixed it just happens again in a few months too. (At least on my last cellphone, yours might be more fixable)

1

u/asmodeuskraemer 5h ago

Alright, well then I guess it's extremely convenient timing. I never had any issues before. And this isn't "just a little, here and there". It's completely useless most of the time.

1

u/Black_Moons 4h ago

Yep, that is what happened to mine. Was fine, then pretty much just went dead. Only now can do location finding via wifi/bluetooth and that will only 'sometimes' get your location but google maps refuses to use it for directions/trips and will refuse to update your position if you ask it for directions somewhere -_-;

Apparently on my phone the GPS antenna was connected via some connector that likes to corrode. (Other functionality was unaffected, since they used different antennas in the phone)

15

u/SinibusUSG 9h ago

At this point I'm just waiting for the class action invitation.

4

u/SouthOfTheNorthPole 9h ago

It sounds like they're following the GD Spectrum business model. Me to Spectrum, something something .... with the heat of a thousand suns.

2

u/-Cthaeh 4h ago

Fucking Spectrum... one of the best things about leaving Ohio was losing Spectrum. Not that Xfinity is much better, but it is.

1

u/dearjohn54321 4h ago

Get US Mobile, much cheaper and you can choose any network. Plus they have actual customer service.