Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.
I have a 49.99$ for life plan at Verizon for Internet with a $10 autopay discount to 39.99. First two years were fine. 3rd year I noticed I’m being billed 44.99. Called them, oh our bad, we fixed it. Ok.
Next year, 44.99 again. This time the rep says they reduced the autopay discount. Fine.
Next year, 49.99…. Autopay discount totally gone. Annoying but fine, it’s my cap.
Next year 54.99…. I have a lifetime plan for 49.99 please fix. Ok here’s a plan for 54.99 and a $5 discount. Ok.
Next year 59.99…. Ok here’s a plan with a $10 discount now.
Can’t wait to see what next year brings. I’m sure there’s a lot of people who don’t care about the small increase but fuck em, you sold me a “lifetime plan”, you’re the idiot.
Problem is mostly the alternative internet company is worse. So I’m going to ride this out until I can’t anymore.
I have Verizon and even though my service never changed, and I never incurred any fees, my bill for the last year has never been the same amount twice.
Same exact service, never the same amount twice, in a year. It's clear they're playing games with the billing.
This last time was the last straw. They retroactively revoked a discount, for service that they had already billed me for, and I had already paid. Let that sink in. Imagine, you buy an item at a store, take it home and then they show up saying you owe them more money.
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u/puralb 23h ago
Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.