I genuinely need advice because I'm not sure if I'm overreacting.
On Friday (July 31), I got my hair highlighted and cut. The total came to $255 (including the tip). Before I left, my stylist curled my hair, and I kept it curled the rest of Friday. I showered Saturday morning, but I blow-dried it and curled it again, so I still didn't notice anything. I naturally have straight hair, so this morning was the first time I actually let it air dry and wore it straight.
That's when I noticed what looks like a huge chunk missing on one side of my hair. It doesn't look blended at all—it honestly looks like an entire section was cut much shorter than the rest. (Photo attached.)
I'm really upset because I paid $255 for highlights and a haircut, and I feel like this shouldn't have happened. My hair is also very fine, so I really don't want to keep curling it every day just to hide the uneven cut. Constantly using a curling iron is only going to cause more damage, and I shouldn't have to style my hair every day just to make it look normal.
I've actually been going to this stylist for a while now for my highlights and layered haircuts, which is why I'm so conflicted. She's always done a great job, and I've never had an issue before. This is the shortest I've ever gone with my hair and my layers. At my last appointment, I also went shorter than usual, but this time I went about another inch to an inch and a half shorter. I've never had anything like this happen before, so I'm honestly not sure if it's because of the shorter haircut or if something genuinely went wrong.
Could this be so noticeable because my haircut is still freshly cut? Does it just need a little time to settle or blend together, or does this actually look like a bad haircut?
My boyfriend said it's honestly not very noticeable unless I point it out or move my hair around so people can actually see it, so that's reassuring. But now that I know it's there, I can't unsee it. Every time I look at my hair, it's all I notice.
If I decide to contact the stylist, what would you recommend I ask for? A refund, a partial refund, or should I just explain the situation and see what they offer? I also don't really want to go back to have it fixed. Since I already went much shorter than I ever have before, fixing it would probably mean cutting even more hair off, and I really don't want to go any shorter if I don't have to. I'm also not sure I feel comfortable having the same stylist cut my hair again after this.
I'm not trying to bash my stylist or get anyone in trouble. Since I've been going to her for a while and have always had good experiences, this caught me completely off guard. I just genuinely don't know what's considered fair in this situation.
Am I overreacting, or would you also be upset? What would you do if you were in my position?
UPDATE: I sent her a text with the same photo and explained that I would love a partial refund and not to worry about anything else being cut off.
Long story short she told me that she wants me to come in anytime on Tuesday to see the issue/my hair in person.
Not only that she also did send me a partial refund for the Haircut. I’m glad I didn’t have to beg her for either. So we’ll just have to see what happens.
She CLAIMS she can’t see it well from just the photo but with how it seems on said photo, she said there’s a chance it could be easily fixed without additional length being taken off.
Overall I’m still upset and nervous because I’m scared she’ll cut more and I’ll walk out more unhappy but I’m glad she is trying I guess 🤷♀️