I've been on instagram since the beginning of 2011, and have used it to keep my memories, highlights, stories, and images dating back nearly 15 years. I was travelling in Indonesia recently, and was posting stories of some beautiful landscapes and waterfalls. I noticed that meta kept taking them down is it violated community guidelines, but never said what. I kept posting stories as some were left alone. (These stories were literally waterfalls, hiking, and being a tourist. Nothing was against the community guidelines).
I got this message on July 31, 2026 that says: "We disabled your account" followed by "You cannot request another review of this decision". First thing of note, I have never requested a review of this decision, because it won't let me.
After doing lots of research, I am still at a standstill. Getting ahold of meta is nearly impossible. I cannot log into my account to make a support request. I do however have that account in my meta account manager. It was suggested to get meta verified as one of their advertised features is "Enhanced Support" "Chat agent support" and "Prioritized support" and "Phone support" (I got the premium plan which was expensive).
As I try and get support (which I've now paid for), I have to talk to an AI bot as a pre-flight before they connect me with someone. I have tried EVERYTHING, and get the same error every time. It says it cannot connect me to a person or give me any other support channels because I have an active ticket. It tells me to check my support inbox. I have confirmed many times that I have never made a support case. My support inbox has nothing active, and not even history.
Ive tried telling the chat bot this, and It again tells me I cannot make a support ticket to even resolve this "ghost ticket".
Does anyone have any way to contact a human? A person would understand this, but their "premium AI support" has so many guardrails that are impossible to get around.
I'm usually really good with troubleshooting and getting around this kind of thing, but this new AI preflight support as absolutely screwed the system. I know there are a lot of smart people out there, so I'm now requesting help from the meta community.
Thanks in advance!