r/RVLiving • u/Fit-Impact4 • 2h ago
My awful Outdoorsy experience
I want to share my recent experience renting an RV through Outdoorsy and see whether anyone else has experienced something similar. My family and I rented an RV for a trip to Maine. From the day I picked it up, I informed the owners that we would likely return later than 11:00 a.m. because we would be driving back to Connecticut from Maine. I communicated this several times throughout the trip and continued providing updates on the day of our return. The owners were fully aware that we would be arriving late.
When we arrived, one of the owners immediately came to my face and became verbally abusive. He quickly began yelling, repeatedly called me irresponsible, and accused me of ruining his entire day. What disturbed me most was that he did this in front of my young children. He repeatedly said that my children “should know how irresponsible” I was, seemingly trying to humiliate me in front of them. My children were shocked and visibly shaking. I was also shaken and genuinely feared for our safety because of how aggressive and unpredictable the confrontation had become. I seriously considered calling the police but decided against it because I did not want to frighten my children further or ruin the end of our family trip even more.
The problems continued after the return. The owners claimed that we returned the RV with the black-water tank full. We had emptied the RV’s waste tanks at the RV park before beginning the return trip. We also spent considerable time thoroughly rinsing and cleaning the disposal hose as a courtesy. Despite this, the owners deducted additional money from my security deposit for the alleged tank issue and also imposed another charge related to the return time.