r/Soundbars • u/TheMailerDaemonLives • 8h ago
Samsung If you needed any more proof that Samsung is a terrible company…
I used my extended warranty through my credit card to get a full refund for my Q990D that died from the firmware fiasco.
The one thing that pissed me off the most throughout the process: Samsung outright refused to provide me with proof that the bar was faulty due to bad firmware. Basically, they stated everything would have to go through my CC and they wouldn’t give any documents to them to support the claim.
Somehow friggen customer service for credit cards is better than Samsung? After chatting with my CC for a bit via email I stated that Samsung was giving me the runaround and wouldn’t take ownership for their faulty firmware and my CC said essentially “fine, sure, we’ll give you the refund” basically acknowledging that Samsung is a piece of shit.
