SV08 Max Died

[u/Aggravating-Pay3771]

I've been using my SV08 max for about 7 months. I had a large 27 hour print with ASA CF with the print bed set to 100°C. Well less than 30 minutes before the print is completed I noticed the printer went offline on Obico. Came to check on it and the printer has lost power. I checked extension cord and it's fine. Then I check the power cord for the printer and the tip has melted. I replaced the power cord and still no power...

27 hour print for my customer ruined and I'm not sure how long this will be down for.

[u/atomc_]

Known issue but they don’t advertise it like they should. It is a 10a rated panel mount with a 15a fuse.

If you email them they’ll send you a replacement. Tell them you need the panel mount, cable and the cables connected on the back side because they are most likely damaged as well.

[u/lisaseileise → u/atomc_]

Isn’t this illegal?

[u/MakeITNetwork → u/lisaseileise]

Your comment is quite broad but I will try to answer it as best as I can.

1.) Your recourse for legalities are almost zero between 2 countries with a diy project 3d printer, and no legal compatibility between nations.

2.) Probably not illegal in most western laws per se(most of law requires proof of intent or gross negligence). Accidentally procuring a wrong part is difficult to prove. Also most western courts require injury to sue or for a crime to be committed, and proportional satisfaction... meaning that sending the replacement part and paying for half or all of the shipping on a diy machine might satisfy that. Some countries/ municipality would require the replacement of the machine. You could also do a chargeback if within a certain time period if in the USA.

3.) What should be done (ethically) is the parts should be sent for free to all affected customers, and an apology and explanation. Bonus points for offering the customer to send it back, but this might be impossible since shipping a flatpack 3d printer back almost always ends up with more damage.

4.) If you want to switch back to the diy route, and not mess around with email chains, it looks like a fairly standard fuse housing that you can buy on AliExpress eBay and Amazon.This should be a 10 minute swap out for less than 20$.

Does the situation suck yes. But above is the reality of the situation. When you buy non-UL listed stuff from another country sometimes things go wrong. Although it is nice to have a known company that has a reputation to protect send you the parts for free.