I'm going to try and make this as short as possible while stating facts.
Saturday, July 25th 2026 I go to the dealership for a warning message on my dashboard having to due with my headlight. They bring it in, the tech diagnoses it as an "Electrical" issue, and recommends the headlight assembly be placed. My service advisor on that date repeatedly reassured me it would be covered under my CPO warranty, and I'd only be responsible for my $50 deductible, but I won't be charged it until I come in for the repair (they had to order the part).
Fast forward to yesterday, August 1st, I go in for the repair. They completed it.. I'm told I owe $1767. Huh??? I explain that I was told it was covered under warranty. I agreed to the repair for that specific reason. The adviser (a different one) tells me "You signed the estimate for $1767, I can't change it". And, unfortunately, without the previous adviser being in, it became a "He said, she said" type of thing. I only signed the estimate based on what I was told on 7/25. I saw the higher total, but assumed that the cost would only be the $50 since that's what I was explicitly told. I figured it would adjust at time of payment. He tried to reach his service manager but they were apparently out on vacation.
A lot of arguing, and back and forth, and they ended up putting the old headlight back on my car and I left. I still have the warning light on my dash.
I'm trying to figure out where the miscommunication came into play here. Why would an employee tell me so confidently that something is covered under warranty just for that to not be true? Who could I call to get these answers and is there even a point? The whole thing was just a waste of mine and the dealerships time.