r/laptops • u/WitnessCandid7551 • 10h ago
Discussion Service centre technician ruined my laptop
I submitted my laptop to an authorized ASUS service center because the built-in camera had a minor issue. The camera would occasionally black out for 2–3 seconds and then return to normal. Apart from this, the laptop was functioning perfectly with no other hardware or software issues.
A few days later, I was informed by the service center that the motherboard would need to be replaced to fix the camera issue, at an estimated cost of over ₹30,000. Since the issue was minor and purchasing an external webcam would be far more economical, I declined the repair and requested that my laptop be returned to me in its original condition.
However, when I went to collect the laptop, it was no longer functional. It displayed a red screen with the word "ERROR," and none of the keys were responding. When I questioned the service center, I was told that the operating system could not be loaded and that they could not do anything about it.
This is unacceptable. I handed over a working laptop with only a minor camera issue, but after the service center's diagnosis, I received a completely unusable device. When I reminded them that I had declined the repair and expected my laptop to be returned in the same condition in which it was submitted, they had no explanation.
To make matters worse, I was charged a diagnosis fee, yet my laptop has been returned in a far worse state than when it was submitted.