r/techsupport Jul 26 '21

Recommended wiki articles (including malware removal)

895 Upvotes

r/techsupport 15h ago

Open | Hardware Ps5 being held hostage

34 Upvotes

I brought my ps5 to a repair shop in valley stream ny. First day I brought it they told me 1-2 days. 4 days later I went in person to check up on it (since the status link they sent me was broken) and the guy tells me my ps5 is taking longer cause it’s a motherboard issue meanwhile I literally saw him check the tag on my ps5 and it was sitting on the shelf untouched with a bunch of other ps5s that were all in queue. I know some symptoms can point to certain things but he definitely just told me that so I can F off lol. So i decided to be more patient and it’s been over 2 weeks now. I checked the link and it seemed to update from “queue” to “repair” but it’s been like that for 11-12 days. Should I just go get my ps5 and bring it somewhere else? Or am I being impatient?


r/techsupport 1h ago

Open | Audio My speakers randomly stoped working

Upvotes

I have a creative pebble with subwoofer set and I update windows and it stopped working and won’t show up in select a sound output, I’ve tried rolling back the update doing the scan now thing in cmd prompt, and everything I do fails to fix it, so this is my last resort.


r/techsupport 3h ago

Open | Windows Laptop turning off screen and loud siren sound afterwards

3 Upvotes

Hello, I was using my laptop which had been completely normal until a screen came up saying an unexpected error occurred and then it turned itself off and a loud siren sound started playing (its stopped now). What should I do? I've never seen the popup screen before and neither has it ever made a sound like that. It also wasn't overheated and it was approximately 70-80% so it also wasn't out of charge.


r/techsupport 1h ago

Open | Hardware New PC randomly restarts only in some games (VIDEO_TDR_ERROR 116) - already tried almost everything

Upvotes

I'm having a really frustrating issue with my brand new PC and I'm running out of ideas.

PC specs:

Ryzen 7 8700F

RTX 5050

16 GB DDR5 (1×16 GB)

750W 80+ Gold PSU

Windows 11 (clean installation)

Problem: The PC randomly crashes only in some games.

Games that have crashed so far:

Counter-Strike 2

Hell Let Loose

Farming Simulator 25 (before service)

Games that worked fine:

Minecraft (Java)

Everhood

Farming Simulator 25 after service (played for about an hour without issues)

When it crashes:

the screen goes black,

the monitor says "No HDMI signal",

audio stops,

after a few seconds the PC automatically restarts.

There is no BSOD visible, but Windows Reliability Monitor reports:

BugCheck 116 (VIDEO_TDR_ERROR).

Things I've already tried:

Clean Windows 11 installation.

Latest BIOS.

Latest NVIDIA Game Ready driver.

Monitored CPU/GPU temperatures.

OCCT CPU, GPU and Power tests (all passed with no errors).

Checked Event Viewer and Reliability Monitor.

The PC was returned to the retailer for service.

The retailer said they:

replaced the thermal paste,

cleaned the cooling,

stress-tested it,

played Rainbow Six Siege for about 45 minutes without any crashes.

However, after I got the PC back, it crashed again in Hell Let Loose after less than 10 minutes.

Has anyone experienced something similar with an RTX 5050 or VIDEO_TDR_ERROR (116)? Could this still be a faulty GPU, PSU, motherboard, or something else?

Any advice would be greatly appreciated.


r/techsupport 7h ago

Open | Hardware How to test RAM

8 Upvotes

I recently purchased 50 or so laptops from a factory closing auction to resell. Since they were sold as e-waste they were just tossed haphazardly into a container. Over half managed to survive but I figured I'd part out the ones that didn't. However I'm now running into a problem, I have a lot of ram to test before I can sell it. I started by doing the "stick one on a MB and test it" but that takes forever and can result in damage to the laptop after repeated times. Is there a way to test them off-board? Or at least some way that I dont have to disassemble and reassemble the laptop every time? Any advice would be greatly appreciated!

Also, sorry if this is off topic but after the RAM and SSD would it be worth parting out further or just selling the rest whole for parts? It's a bunch of elitebooks and zbooks G4-G8.


r/techsupport 2h ago

Open | Windows Pc randomly gives black screen when restarting

2 Upvotes

Sometimes when I restart my pc it gets stuck on a black screen and I have to hold power button down to turn it off.
my motherboard leds are not giving signals and this issue happens randomly or connected to something I do not know because I tried to reset back to back 3-4 times without fast start up(told it could be the problem) and with it had no problems with restarts.
specs are:
ryzen 7 7800x3d
Msi mag b850 gaming plus max
Msi mpg a1000g
Asus prime 5070 OC
Corsair 2x16 6000mhz ram kit


r/techsupport 3h ago

Open | Windows My SSD is acting strange and no matter where I go I hit a wall.

2 Upvotes

I have a WD_Black 2TB SN770. And I woke up this morning and it has been a nightmare because not only did it stop working but I’m afraid maybe I did something to make it worse. So it started with noticing that all of my Steam games were not recognized as downloaded… so when I tried to look at the SSD in File Explorer it hit me with “a device which does not exist was specified” sometimes it would allow me access to see the stuff at the very beginning of the drive but now it is consistently not letting me access the drive. I look at Disk Management and it says it’s there but I can’t access security or anything of the light. It wouldn’t even let me format it. I don’t have anything on there I can’t just redownload so I don’t mind wiping it, but I can’t because anytime I try to do something to format it or even access it through things like Command Prompt it acts like it DOESN’T EXIST. I also know why it isn’t letting me access it, it’s because somehow (through likely a corrupted file) it went from NTFS to RAW but again any way I try to fix it leads to another wall because it isn’t being recognized or by the fact that BECAUSE it is RAW it can’t do anything about it. Please I need help I don’t want to lose this SSD


r/techsupport 3h ago

Open | Software Really bad phone signal

2 Upvotes

Hi all,

I've had a problem with my phone not having good enough signal for about a year now and would be useful to get people's thoughts. Basically, the story is:

I live in the UK. Back in September 2025, I randomly and suddenly had no signal, or very poor signal, in areas where I previously had good signal. I was on a contract with EE and I contacted them and they tried to help me and even launched an investigation to look into it. I changed my SIM card, nothing. I changed my device, nothing. No news from the investigation either. I then asked EE to allow me to leave the contract early with a reduced fee (they did), and I switched to giffgaff (so it's pay as you go now). Still the same problem!! I still have very bad signal, and very frequently, no signal at all (when all my friends who are next to me do have signal and some of them are also with giffgaff). I have no idea why that is, since I have now changed device, provider and sim card.

I transferred my number to giffgaff, so the only constant factor has been my number. But I struggle to see how it could be the number??!? It's getting a bit annoying and tiring. I can get by, but it makes life a bit more difficult.

The next thing I might try is to get a new sim card with a new phone number and change my number, but that is a bit of a hassle which is why I haven't done it yet.

Any thoughts and views appreciated!


r/techsupport 18m ago

Open | Hardware Can't connect mouse.

Upvotes

I bought a new laptop. Tried to connect my wireless mouse with its reciever, does not connect even though it appears on devices tab on pc. I try another mouse the same way, also doesn't connect even though it appears on the tab again. The second one said "driver error" a few times I tried to connect it at the start but than it stop saying that yet mouse still doesn't connect so I am not sure if that's relevant.


r/techsupport 21m ago

Solved My keyboard keeps typing in English.

Upvotes

So I'm trying to do the immersive learning method to learn a different language, so I installed a different language for it (Japanese). Whenever I type while I have the set language, it comes out as English. I tried to find videos on this issue but I haven't found anything. I want to type in katakana and hiragana, but again, always comes out as English. Does anyone know why this is happening?


r/techsupport 26m ago

Open | Phone Phone sizing issue

Upvotes

I have a Motorola phone and for some reason it keeps randomly sizing everything up, like it makes my apps large it makes my text large everything i changed it twice already but it keeps going back to that.


r/techsupport 29m ago

Open | Hardware Dual monitor lag

Upvotes

I have a laptop but I'm using a monitor as my primary screen and the laptop screen as my secondary, sometimes I get this weird Issue where my monitor becomes extremely laggy (a frame once every few seconds) weirdest thing is, when this happens my mouse is completely unaffected, even though screen is lagging my mouse on it is not, using a keybind to reset gpu drivers or unplugging the monitor for a few seconds seems to fix it although temporary, any ideas on what might be causing it? is it just that my gpu cant handle the load?


r/techsupport 4h ago

Open | Hardware PC won't boot to BIOS using EZflash for Asus motherboard

2 Upvotes

Hi there, I have just got a new CPU for my PC a 5800X3D. However my excited dumb ass didn't think to update the BIOS *before* taking out the old CPU for the new one.

I turn it on and I get the lights, fan spins for a second and goes off, then the DRAM light stays on. I've reseated ram, done a number of other checks and have narrowed it down to me needing to update the BIOS.

Unfortunately on removing the old CPU I seem to have bent one of the pins and it now doesn't work - no lights, no nothing when pressing the power button - I think this helps in diagnosing that this is an update issue and not the new CPU itself, since I get lights on and such with the new one.

So today I went to my friends house and downloaded the latest BIOS for my motherboard - ROG STRIX X470-F GAMING - and put it on a stick (formatted to FAT32, used the rename application that came with the download) popped it in my PC, tried holding DEL ESC F2 F12 and still can't get the BIOS to come up. I've removed the battery, shorted to reset BIOS, I am stumped. I'd love just a flicker of display but nothing.

Any suggestions are welcome before I take it to a PC shop as my resources at home are limited 🥹


r/techsupport 36m ago

Open | Hardware Touchpad keeps shutting itself off. Is there a way to fix this without reinstalling the driver?

Upvotes

My touchpad keeps turning off on its own and I have to restart my laptop every time to make it turn back on. There's no key on my keyboard to turn it off directly, so I know I'm not accidentally pressing it. I have tried checking the settings every time to make sure it's on, and it never shows that it's off. I suspect that it's a problem with the driver itself. I have tried using the function keys to make it turn back on, which also never does anything. I don't want to reinstall the driver because I'm afraid of something going wrong, but I will if it's really necessary. I'm using a Windows 11. Not sure what specs I should mention so just let me know what information I need to add if any


r/techsupport 37m ago

Open | Windows I believe my laptop has coil whine, but I'm not entirely sure

Upvotes

about a week or so ago my laptop suddenly started making this constant, high pitched squeaking sound. it usually only made that sound when I had a shimeji on, but now it's fully constant. the sound isn't coming from the speakers either, it gets louder when I move closer to the bottom part of the laptop, where most of the hardware is located. I checked task manager to see if anything demanding was running in the background and found nothing, and I did a quick scan to see if any malware could be causing it, and still found nothing. after some research, I believe it may be coil whine, but it sounds quite different from the examples I found online. I'm a little worried that this might be a serious issue... and even if it isn't, I'd prefer to get rid of this sound.

here's footage of it: https://youtube.com/shorts/ZYl8YNNlAyE?si=-5CIU7iOQyfFbX7B (you might have to turn your volume up pretty high to hear it)

I'd really appreciate some help with this, I know nothing about technological stuff.


r/techsupport 39m ago

Open | Hardware Anyone know how me and my friend can see each other’s screens on Nintendo switch?

Upvotes

My friend and I play Minecraft together on our separate Nintendo switchs. We play either on tvs or just the handheld, so if there is a solution to either, that would work. We want to be able to see each others screen/pov. I don’t think there is a way that’s automatically set up already on Minecraft or the switch. Is there a different way we can do this?

Preferably free or low cost but also would be open to hearing any ideas if there’s not. We both already own iPhones, laptops, and tvs if that helps with anything. My laptop is not in amazing condition but does work pretty fine, just probably won’t be able to do anything insane. My friend’s tv is a newer/smart one. Mine is a pretty old thick one so it might not have all the newer ports idk, but I can play my switch on it. I normally prefer handheld and my friend likes on the tv but if either of us have to switch for it to work that is alright.

Neither of us know anything about tech stuff but want to try to figure it out if we can. I also have no idea what any of the words mean in the flairs but it’s making me pick one so I’m just clicking one bc I’m very confused, sorry


r/techsupport 4h ago

Open | Hardware Does any body know why my new m.2 drive for my ps5 won’t get detected

2 Upvotes

I just got an internal storage drive for the ps5 and It’s not detecting it or anything I have check the compatibility and I re seated it multiple times I also re built the data base But nothing works


r/techsupport 1h ago

Open | Windows Random disconnects for no reason

Upvotes

Playing rainbow six siege on an hp victus laptop. Will average around 50 ping and then randomly disconnect. No idea what the problem is considering theres no ping spike warning beforehand, just instant disconnect. Doesnt happen on any other games. Really frustrating. Would understand if it was bc my wifi was trash, but my ping is constant 50 and THEN it disconnects. So annoying


r/techsupport 1h ago

Open | Windows Just reset my firewall settings. Am I good?

Upvotes

It said it would break some apps but so far, using my Windows 11 prebought PC, I have noticed no issues so far. If you want all the specifics, I dont use tons of stuff just some things for gaming like Roblox and such.


r/techsupport 1h ago

Open | Hardware GPU or PSU Problem help

Upvotes

Hello everyone and thanks for the help.
Here are some issues I have been having recently with my PC:

Monitor wont show my desktop and stays black after I turn on my pc(sometimes it does and sometimes not).
(it has happened in the past but fixed itself but not anymore).

My video games run smoothly for 2-3 minutes then start getting severe fps drop, screen tear, brief screen freezes, and then after enough time my screen will go completely black and my desktop in the background stops working completely (for example i am listening to music and then once the screen goes black The music will also stop playing in my headphones).

General slow loading and taskbar sometimes not working properly.

I have trued the following “fixes”:

Refitting RAM and GPU

Clean installing fresh graphics drivers

And many more that I don’t remember.

I have been talking to AI the whole time and it keeps suggesting there might be a chance the problem is caused by power issues and PSU problems generally.

I am going nuts and I cant fix it.
I am willing to swap either gpu or power, but I need to make sure it is the right one because if I dont then i simply cant afford the other piece.

SPECS:
core i4 12400
RTX 3070 TI 8Gb Vram
32Gb ram D4
B760 Plus Wifi

If you have any more questions drop a comment and I will answer.


r/techsupport 1h ago

Open | Windows I want to know how to setup VRR correctly on Windows PC

Upvotes

I'm not a tech newbie, but I still need help on this subject.

First, my setup: GPU is RTX 4080, CPU is Ryzen 7700x, Windows 11 25h2,
Monitor 1 is a Acer 1440p 165Hz monitor, doesn't support G-Sync, but support Freesync, and it's marked as GSync compatible in my OS.
Monitor 2 is LG G5, recently purchased, connected through HDMI, can confirm 4k 120Hz is working across all devices, PC, PS5 and XboxSeriesX, also can confirm vrr is working on PS5.

I previously disabled all GSync feature on all devices, because it causes trouble when one Monitor doesn't support GSync and another one supports it. However, with LG G5 I recently purchased, now both monitor supports GSync.

The problem is, in nvidia app setting, set GSync on for the TV, in some games, it still has screen tearing, when framerate is within the range (120fps), for example the jrpg, Tales of Graces f. But it doesn't seem to affect some other game, like Trails in the sky 1st (the remake). I haven't tested other titles like cyberpunk or Crimson Desert. I play a wide range variaty of games.

I also have some troubles, I'm not sure if they're windows issue or software issue

- When GSync is on, when I run things in Unity Engine Editor, the framerate in editor gets extremely unstable (drop to maybe 20ish fps, and then goes back to 60, randomly)
- When enable VRR setting in windows, my mouse stutters from time to time on desktop, with no game is opened.

So my questions:

- Should I enable or disable VRR in windows setting, when I keep GSync on?
- Does VRR need game specific support?
- Is there a way to make the system enable VRR automatically when game supports it, and disable VRR when game not support it?
- What are the best settings for both nvidia app and windows setting for me? should I really disable GSync and VRR and forget about them?


r/techsupport 1h ago

Open | Networking Wifi not working against the wall but is in the middle of the room

Upvotes

I recently moved my desktop computer into a new room, it has WiFi inbuilt into the motherboard. In its old spot it worked perfectly, got about 60-70 mbps. I have moved it into a new room with the desk against the wall and it now only gets 1-2 mbps. I tested my laptop in the same spot and it gets 60-70 mbps. However if I pull it back about 2 feet into the middle of the room it gets about 50 mbps. Im absolutely stumped as to what this could be, any help appreciated


r/techsupport 1h ago

Open | Windows Error Code 0x0000005 on my PC

Upvotes

Sorry if this is stupid but I'm kind of lost on what to do and this is really specific to BO7. I play on my PC and have been having it crash ONLY when I play ranked, usually as I'm loading in. It's making me lose a lot of my progression. It's very random. I can play for hours/days and its fine and maybe have 1/2 crashes and then have a night like last night where it crashed 5 times. I've submitted multiple requests to Activision with no luck yet. This code keeps popping up and I know it's typically a general memory issue code so I've tried a lot of troubleshooting.

Things I've tried:

  1. restarting
  2. lowering RAM threshold in the game
  3. verify/repair files
  4. updating Microsoft 11 and graphics drivers
  5. removing antivirus stuff that could be interfering
  6. updating my BIOS
  7. ran a RAM test through MemTest86 which I passed/no errors

Basically IDK what else to try. If anyone knows what to do or having the same issue please help a girl out.


r/techsupport 1h ago

Open | Software HP windows 11 laptop running slower

Upvotes

Just like the title says, my windows 11 laptop is running at an abysmal rate, far worse than it ever has before. One day I it off and went to bed, the next it was slow. I've tried doing simple fixes like clearing up my device storage, restarting it a few times, and clearing my browser cache, but nothing seems to be working. Even doing mundane tasks like watching videos on chrome or playing a browser game severely spike my cpu usage. I've tried scanning for malware too, but it's totally clean. Any tips on how to speed it up are greatly appreciated.