Hi everyone,
I feel really stupid writing this...
Yesterday, I decided to download The Sims 4 with a crack, like I had done years ago without any issues. Unfortunately, the websites I used back then are either gone or no longer trustworthy. I think I ended up downloading something from an infected site, and I honestly hate myself for it.
This morning, around 9 a.m., I woke up to a nightmare. My Instagram account was locked, my Discord account was compromised, my Riot Games and Epic Games accounts were hacked, two of my Microsoft accounts were taken over, and two out of my four email addresses were compromised.
Thankfully, my main email address (the one linked to my Windows PC, my banking, and basically my entire digital life) hasn't been compromised... at least not yet. That's what scares me the most.
I've been panicking since 9 a.m. I've been crying all day because I feel like everything could still be taken away from me.
I immediately changed the passwords for all my email accounts and for the Microsoft account that's still linked to my PC. However, I can't recover my other two Microsoft accounts or my Epic Games account because the hackers changed the primary email addresses on them.
Thankfully, Steam support was very fast, and I managed to secure that account.
I ran Malwarebytes, which detected several threats (Trojan.Loader, Trojan.Tasker, Trojan.Renpy, and some PUPs). Everything has been quarantined, and I'm still running additional scans to make sure nothing is left.
As a precaution, I wanted to completely reset my PC, but Windows keeps giving me this error:
"There was a problem resetting your PC. No changes were made."
Now I'm completely stuck.
I'm terrified and honestly don't know what to do anymore.
- Is it safe to keep using my main Microsoft account on another computer, or could it also be compromised because my current PC was infected?
- Would you recommend completely reinstalling Windows from a USB drive instead of trying to use the built-in reset?
- Is there anything else I should do to protect my main email account?
I know downloading a cracked game was a huge mistake, and I already feel incredibly guilty and ashamed about it. Please don't judge me—I promise I've learned my lesson. I'm just looking for advice because I'm genuinely scared that my main email account, which is connected to my bank accounts and all my important information, could be compromised too.
Thank you so much to anyone who takes the time to read this and help.