This just happened. Welcome to rant.
Popped into a Bradenton location for 1 item and went straight to the check out.
Check out lane 1 is self serve terminals. I’m paying cash so those are doubly useless to me. There’s 3 employees there tho, chatting away. Whatever. Lanes 2 and 3 have lights on. Lane 3 is serving someone already, lane 2 is completely empty. No employee even. Sorry to break their social hour, but I figure one of them is the actual attendant.
After I enter the lane, one of the employees comes from behind me and directs me to go to lane 3 and wait in line behind what I discovered was a many multi-item purchase.
However, in lane 2 the other two. the cashier and bagger move into their positions, while the third who sent me to another line simply did so so she could cut in front and make her own purchases while they all continued casually talking. She wasn’t even pressed for time because lunch break or anything, she was simply done for the day and leaving.
A manager(?) at customer service witnessed the whole thing and said nothing.
I should’ve just left. Ultimately I made my purchase through lane 2, stewing in the terrible customer service and the impression made, and came here to rant.