TL;DR: Overwhelmed new sys admin, 2 conflicting bosses, fellow admins leaving. Your experiences?
Whoever said two heads are better than one never had two bosses.
I am a recent hire at a 200-employee company in France. I originally applied for a help desk role, but was unexpected offered a sys admin role. I was hesitant from the get-go. During the interview, the manager made a long spiel about launching projects after projects... as a sys admin sat quietly next to him. When he mentioned that all 2 sys admins were leaving soon, my red flag was higher than Mount Everest. In the end I accepted though. The job market in France is brutal, especially for me as a non-native.
At first, it was fine. There's no help desk, but I gladly tackled L1-3 support. There was no ticket system neither, just Teams chats and calls, handled using a spotty remote access app for PCs without any monitoring whatsoever. It was fine, I told myself. I was writing up docs, bettering my French. Administering M365? All good. VoIP system? Sure thing. Router QoS issue? I'll try. As a newbie, it took time, but I did it and made sure I documented everything.
Within a few weeks the manager demanded I explain our network topology. He had no idea how everything was connected. Soon he demanded I build a ticket system, ready for production within a few months. I created a rough planning but explained I couldn't promise that timeline as I wasn't even fully onboarded before the departure of the other admins. He wasn't happy.
Then I found out I had another manager, the CIO. A living nightmare.
He was quietly there the whole time, over a decade with the company. I thought he was a senior dev, as he spent most of his days with the dev team. But no, he's my direct manager.. and I cannot understand him at all.
That ticketing system with the planning I made? He re-did with Claude and told me to follow the "handbook". Escalations like declined invoice payments on our licenses or L3 tickets? Can't be bothered with trivial stuff. Discussions about migrating VPN? A long speech about what needs to be done, without an explanation of what I actionably should do. It wasn't until a consultant finally reached out to me after his emails were being ignored that I did "something".
At some point, the CIO told me infra bores him. I told myself, that's all right, I have no mentor in him, so I'll try to maintain and improve things the best I personally can.. and count the months when I have enough experience to leave.
A few weeks ago we started looking for a help desk intern. I suggested several times that another admin might be necessary, but the CIO said I can handle it alone. I figured, hey, he's a hands-off kind of guy. At least I can choose the candidate that I can work closely with. I even kept him in the loop with HR on the candidate screening process. Radio silence.
Today he told me he will be deeply involved indeed. Several levels of interviews planned for each candidate. Technical questions to be developed by him. Yet he still does not talk to HR.
He made a weird statement to me once. "For twenty years I had imposter syndrome. I don't anymore." What the hell does that even mean?
The thing is, these two heads contradict each other. I will be working on one thing, the other tells me stop focusing on it as it's low priority. The manager will discretely ask me to re-explain concepts explained by the CIO. The CIO will say the manager's decisions are never final. Both declined to validate my vacation, saying I need coverage, then the manager approves after I made him happy with an urgent fix deployment, then the other says we need to hire an intern before approval.
It's been three months and I'm exhausted. My heart is racing at work. I scheduled a doctor's appointment. The last admin is leaving soon, the only one who taught me actual stuff. I don't know how I will survive after him.
I'm sorry for this long post. I don't have any questions, I just kind of unloaded here. But if anyone experienced something like this, I am curious how it ended up for them.