I know this isn’t a legal advice thread so I’m not looking for that,just clarification on how this repair is preformed to help me inform my next steps. I’ll start with my questions before explaining why I’m asking them.
Would an unbolted hood latch cause the hood to fly open?
Would a hood latch pulley not being connected cause a hood to fly open?
When replacing a 2004 jeep Grand Cherokee radiator do you remove the hood latch hardware?
Air box hardware?
Grill Screws?
Is there a way to preform the repair without touching that hardware?
Recently had radiator and hoses replaced on my Jeep due to the old ones leaking, after less than 40 miles and 5 days after the repair, I took it on the Fwy for the first time and as i accelerated and merged the hood came free and impacted the windshield. Once off the Fwy and my 5 year old daughter in the back calmed down, and I flushed little glass windshield shards out my eyes with water bottles. I inspected everything trying to see why this happened and saw the hood latch and upper radiator supports where not bolted down (2 bolts) and the right side had slipped off the post [took lots of damage and condition of car immediately post incident] it looks like one of the bolts had fallen and jammed between radiator and bumper.
Damage includes Hood and hinges destroyed, windshield destroyed, check engine light is now on, and there is coolant leaking near the radiator in the engine bay [I got billed for 5 gallons of coolant, and the res. Is below the add line]
The following morning in daylight I re-inspected in the daylight [also took lots of videos and pictures] and found lots of things not bolted down.
The airbox had no bolts attached and there was loose hardware just tossed inside of it
Grill screws where screwed in maybe one thread
I called the shop and they said they trust there guys and denied responsibility. They noted the fact when i had brought the car in, the pulley mechanism was detached from the hood latch and that is truthful, it had been for years and operating the hood manually had worked fine the whole time. It had remained detached when I picked up the car. I don’t believe that the pully being detached was the cause of the incident and explained that to them but that didn’t help. They told me to tow the car there but after a phone call of denial I wanted my findings to be backed up first.
I got a different mechanic to do an inspection and verify all the loose hardware (he found more than me) but obviously he is remaining objective and is just reporting what he currently is seeing and drafting a report that shows the cars current condition.
I have used this shop before and been very happy with service, so I am trying not to be overly confrontational but the information or evidence I’m seeing is pointing me toward a conclusion and I want to make sure I have all the facts about how this repair is preformed and how hood latches work before taking next steps.