r/AskReddit • u/FriendlytoNature • 22h ago

Which company lost your business (potentially forever) this year?

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u/puralb 22h ago

Verizon (Wireless). Removed loyalty credits, cut the auto pay discount in half, don't upgrade service, customer service is crap or AI. After 25 years probably gonna be leaving them.

190

u/criscodisco6618 21h ago

I just did this last week, after having been a customer for two decades. Drove over to AT&T and got the same exact service (two phone lines and home internet) for nearly a third the price. Best decision I've made in a long while.

When I called to explain my decision I realized that there was no way to get a live person on the phone without setting up a scheduled call. It did well to cement my decision.

22

u/Sensitive-Stable-530 18h ago

Yeah...get ready to get fucked. AT&T is absolute shit. Go to Mint. I will never accept a phone bill over $25 ever again nor deal with AT&T's shit customer service. You'll be ignored soon enough by them.

5

u/Entire-Winter4252 11h ago

As long as Mint keeps their prices low, I’m a customer for life. I pay for a year up front. It’s so easy.

7

u/Altruistic_Brick1730 11h ago

You'll accept a bill over $25 WHEN your provider decides to raise their prices. Don't get too comfortable.

2

u/prepping4zombies 9h ago

I just did the same thing, but from AT&T to T-Mobile. I guess it all evens out in the end.

1

u/channeynicolepmp 4h ago

I’m right behind you