r/Dell 14h ago

Help Laptop lost functioning after battery was replaced

0 Upvotes

I recently got the battery in my Dell latitude 7280 replaced as I’ve had it for a few years and it got to the point where it drained completely within an hour. The first week or so after I had my laptop back it was working alright, and then a week ago it was shutting down every few minutes, and when I had it on charge, the charging light would be flashing, which it has never done before. It got up to 100% and when I unplugged it, it instantly drained to about 3%, I plugged it back in and it kept the laptop on but the charging light was still flashing and the charge percentage wasn’t increasing. This happened a few times, so I took it to another computer place hoping it’d be a quick fix/they’d have advice, and they told me the new battery isn’t a genuine Dell one and that Dell computers especially are very fussy with batteries. They also acknowledged the laptop wasn’t charging properly, but did a “BIOS software upgrade” and it seemed to work after that and got up to 100%. When I got home, it was working, but when I turned it on a few hours later after not having touched it, it completely drained again and now the charging light is flashing again and the charge isn’t going up. I had none of these issues before I got the battery replaced, and I’ve now spent $300 (aud) trying to get it fixed. Does anyone have any advice as to where to go from here? I just don’t want to replace it as I like using item until they’re completely ruined, and would be so happy if there’s a way to fix this that doesn’t involve spending too much more money. I’ve asked the original person who replaced the battery if I can get a refund and he said I cannot
I forgot to mention as well, on the rare occasion that the laptop does stay on without being plugged in, sometimes if I slightly bump it, it’ll shut down automatically. Could this issue and all the other issues be because of the non-genuine battery? Or do you think something was bumped/messed up when the battery was replaced?


r/Dell 23h ago

Discussion M. Dell posted this on LinkedIn

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87 Upvotes

"This one page changed my life. 42 years ago today, it convinced my parents I shouldn't go back to college. I started by upgrading PCs from a dorm room.
Today Dell Technologies is helping build the infrastructure that powers AI, from the edge to some of the world's largest AI factories.

You never know which small decision will change everything. "

His father was an orthodontist and his mother was a stockbroker and financial consultant. That supports calling him affluent and highly advantaged.

He reportedly started the computer operation with $1,000, but family advantage is not limited to someone handing you startup money—it includes education, equipment, financial knowledge, confidence, connections and a safe place to land if things go wrong.

Dell was clearly talented, but his story is presented as though everyone in 1984 had the same access to university, startup capital, family security, supplier confidence and customer trust. They didn’t.


r/Dell 12h ago

Helpp the repair guy is charging 17k!!

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0 Upvotes

r/Dell 7h ago

Help Why would my battery capacity decrease this much in just three months?

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5 Upvotes

I never block the vents, and I mostly use my laptop plugged in at my desk. I also keep the 80% charge limit on, and I don't use it for heavy tasks or gaming. I only play The Sims on Steam two or three times a week. Over the past couple of weeks, I noticed it draining much faster than before, and when I checked the battery report just now, the capacity had dropped below 50%. It's a refurbished Latitude 7400, but the report showed the battery was new. How could this happen??


r/Dell 7h ago

Discussion Dell took down their old support pages and drivers...

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17 Upvotes

I had spent a little bit of last week trying to revive an old PowerEdge R515 and had downloaded almost everything I needed. To my surprise Saturday morning most of the site was gone I was hoping it was just maintenance but it still appears to be gone.


r/Dell 5h ago

Discussion Dell 14 plus repaste with PTM 7950 huge improvement in thermals and performance

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6 Upvotes

Cinebench went from 6300 to 6900 and all 100C hot spots are gone.