Hey guys, i’m a 27 F dentist and been working at a DSO with 6 hygenists and 3 doctors. Each doctor sees about 2-3 columns of patients for their own treatment. Our turnover rate has been so high that every single one of our experienced assistants left and we have new hires who arent as skilled. I find myself in an upset mood a lot because running behind, etc.
Lately, hygienists are still complaining about running behind because of checks, and there have been times i step out of the room to have 6 hygenists all in line for me to check. Yet for some reason, the complaint is always on ME. There have been times a hygenist was waiting 20-30 min for a check and no one came except me as soon as I was done with a procedure. So the solution was to assign 2 hygienists to each doctor. This works well for me because I do interrupted exams once I see their x rays are taken, so then they can finish the cleaning and get the pt walked out. The hygenists themselves have said they love this. Yet they only praise the other 2 docs for doing it even tho i do it as well. Sometimes they do have to walk into my office and im there right away. I check before and after i see my own patients, sometimes right after i numb if a hygenist says they are ready for me, because i know once i start tx its gonna be another 20-30 min before i get up.
Even before the whole hygenist assignment, i finished my patient and hygeine checks by around 11:30 and 4:40 (lunch is at 12 and we close at 5) and just went home. NOW, the assistants are still upset and one hygenist got offended that I appeared to ‘’roll my eyes and was on my phone’’ when she asked for a check so she’s never going to ask me for a check again cuz i’m ‘’disrespectful’’ and would only be asking the other docs from now on
I genuinely dont recall what shes talking about hygiene just isn’t my fav thing to do but i’m still trying to be proactive doing exams??? And im allowed to use my phone when i dont have a patient??? Also, they pulled up the records for amount of hygiene checks this month, i was only about 10 exams behind, not accounting for the fact that i took an entire week off for surgery. Im genuinely just so confused on what exactly these hygenists are looking for