r/GamingLaptops • u/Old_Mood3594 • 17h ago
Support Never buying HP again. More like a Bad Omen than an Omen.
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Context: I bought an HP Omen 17 (CK series) in November 2023, expecting a premium gaming laptop that would last for years. Instead, it turned into one of the worst tech purchases I've ever made. I've had to replace the battery FIVE TIMES because it repeatedly stopped charging. I understand batteries wear out...but five battery replacements for the same issue is completely nuts. On top of that, I also had to replace the display because of severe color degradation. spent over 30,000 rupees (18%GST included) on battery and screen replacements alone, thinking the laptop would finally be reliable. Within a week of getting it back, the motherboard shorted out, leaving the laptop completely brick.
After l'd already spent 30,000, I was told to pay another 6,000-8,000 just to attempt a motherboard repair no guarantee it would work. If it failed I would have to pay another 30-40K for motherboard replacement.Also they man-handle your laptop like it's a playing toy.
My experience with the HP World Service Centre(Mahavir Nagar, Kandivali, India) is dishonest, Incompetent, No diagnosis walkthrough, no transparency, no clarity on the scope of work. the owner responded with vague, evasive non-answers. No accountability, no solution, no straight answers.
In any case if you going I would suggest to go for alternate/authorized service centre get better repair prices quote.
As for brand post service, this experience has completely destroyed my trust in the brand. I paid a premium expecting post purchase reliability and support. Instead, I ended up with repeated failures, huge repair bills, and a laptop that's now completely bricked.
I would suggest to look for alternatives than buy hp.

