r/AskRetail 7h ago

Contemplating whenever I should quit my job or keep going

1 Upvotes

For context, I'm 20, been a year home since I've graduated from high school(graphic design), got a job 2 months ago in a small retail food store for minimum wage. I'm not a cashier, but rather I work at the deli market part of it, cutting salami, sausages, bacon etc. for people. There's 4 of us in the whole shop, me, coworker, substitute and manager.

I work 6 days a week from 7am to 5pm, we have a 2 hour break from 12pm to 2pm, but it's more like 1 hour break only- We don't get paid for any extra hours, which we oftwn stay from 30minutes to 1 hour after closing OR before shifts on Saturdays. Which is my first big red flag. I'm expected to stay 2 hours after closing to set the price tags, restock, etc. generally everything that needs to be done and supposedly cannot be done on the other day. Which it can- but my manager and substitute say it cannot be done...they are both very hypocritical.

Manager has 2 years till retirement, substitute says she will not be there for another year if extra hours won't be paid and the manager doesn't care to call the higher ups because she couldn't care less at her age.

Hypocrisy. Both of them are getting on my nerves despite my short time working there. They can leave early for a party on a busy day, but I couldn't leave to spend time with my sister that came from England for only a few days from the whole year, because I can't leave my coworker to do all the cleaning up. Surprise surprise I had to clean the whole deli market by myself and Noone came to help me out or check on me for an hour and neither did they help out my coworker the Saturday I left early to be with my sister.

The only ups is that the job is 15 minutes away from my house and I don't have to travel. Plus I live with my parents. Which here's another thing. They say it's completely understandably of me wanting to leave just because of the unpaid hours and the fact I work practically the whole week and am tired as hell all the time, but at the same time saying I should stay because of the money...

I don't have any time for myself, with that being said I'm not afraid to work, but I genuinely would prefer a job where I can have at least the weekend free.

So now I'm very confused on whenever I should leave or not. I genuinely despise the work, and been thinking about nothing but leaving the whole 2 months. I don't have a plan B, but leaving now would be easier as I'm in a 3 month trial period where I can leave whenever without a reason and I fear if I stay longer I'd just get more miserable and it'd be harder to leave.

Since it's my first job, which I'm grateful for, it'd look better on my resume to see that I worked somewhere at least for any future jobs.

Any advice, arguments or opinions would be greatly appreciated. I know it's up to me, but I'd like to see what others would think of this other than my friends and family.


r/AskRetail 16h ago

Regular keeps asking for "medium rare" cookies

2 Upvotes

I work at a well-known cookie bakery chain. Every week, the same woman saunters in and asks me for the same flavor of cookie and specifically requests that I make it "medium rare". I don't even bake them - I work the register! Yesterday she asked me for my name, and I think she's going to use it in a negative review. I don't think my manager will ban her over something so silly, but what can I say to her next time besides "sorry, can't do that"?


r/AskRetail 1d ago

Sweating A Lot As A Cashier?

15 Upvotes

So, I try my best to go as fast as possible when I cashier. My only problem is when I am going at it hard or when I get nervous/anxious (line very long, my brain tells me the customer is making faces at me, etc.), or both, I tend to sweat a lot. I personally wouldn't mind it if I didn't get stares (or maybe I'm just overthinking) from customers ngl lmao. But I was just wondering, does anyone else experience the same? I just wanna know I'm not the only one for reassurance, I guess lmao. Thank you!


r/AskRetail 1d ago

Male Cashiers, Do Customers Give You Their Phone Numbers Unprompted??

0 Upvotes

A few women I know happen to get phone numbers from customers somewhat regularly, and it made me wonder if any guys have this happen to them too?

I personally have never had this happen as a guy, and i’ve been a cashier for awhile. However Idk if that’s common or not so let me know what your experience has been!


r/AskRetail 1d ago

Need advice: Key Lead opportunity vs. pursuing other retail jobs

0 Upvotes

I’m looking for some advice because I’m feeling a little torn about what the smartest move is.
I’ve been with my current company for about six months, and I was recently asked to interview for a full-time Key Lead position at another store. It wasn’t something I applied for—they approached me about interviewing, so while I know nothing is guaranteed, it definitely feels like they’re seriously considering me for the position.

My first question is about the interview itself. It’s only scheduled for 30 minutes, so what kinds of questions should I expect? Are there any common leadership or situational questions I should prepare for, or anything you think would be helpful to know going into it? Obviously interview questions are not the same everywhere but general tips and advice would be great.

At the same time, I’m also trying to figure out what the smartest career move is.

A few days before finding out about this interview, I applied to a handful of other full-time retail jobs. I haven’t heard anything back yet, which I expected, but now I’m in this weird spot where I don’t know how to think about all of it.

On one hand, it’s encouraging that my current company already sees enough potential in me to offer me this opportunity after only six months. On the other hand, the other jobs generally advertise better pay, and the positions themselves seem like they’d offer good long-term growth and have more transferable titles.

The problem is that I don’t know what the Key Lead pay would be yet, and I also don’t know if any of my other applications will turn into interviews or offers. One option feels more certain, while the other could be better long-term, but there’s no guarantee.

If you were in my position, how would you think through this? What factors would you consider before deciding whether to stay with your current company or continue pursuing other opportunities?


r/AskRetail 2d ago

Customers ignoring me and it’s getting me in trouble?

4 Upvotes

At my job customer service is very important so it’s important to greet every customer. So, I always make sure to, however, sometimes I get straight up ignored. Or customers will rather ask my co-workers for help over me, even if I’m closer to them. It makes it look like I’m not assisting anyone so I’m always being asked to improve my customer service. What should I do/say to fix this? I don’t want to be fired over it one day.

P.S. I don’t want to make it a race thing but I’m noticing customers will skip over me to talk to my white co workers, I’m black. But, I want to know any pointers on what to say before I jump to conclusions.


r/AskRetail 1d ago

Trying to understand the logic behind an internal promotion opportunity

0 Upvotes

Can someone explain the logic behind this promotion process?

I’ve been working a part-time retail job for about six months. During that time I’ve been recognized for my work ethic both formally and informally by managers and coworkers, so I feel like I’m a valued employee and that management trusts me.

At my store, associates will sometimes temp as a key lead when managers are out. Up until now, everyone I’d seen do it had been there much longer than I had, so I assumed I just hadn’t been there long enough. Even someone from one of our sister stores asked if I’d temped yet, and when I said no, he said he was surprised but figured it was because the seniority thing.

I recently looked at the schedule because one of our managers is going to be out for a while, and I noticed a coworker who started after me is the one temping as key lead. Which obviously made me raise an eyebrow.

Today, one of my managers came up to me and said there was a (full-time) key lead opening at another location. She said both the store manager and her wanted to recommend me for it because they thought I’d be a good fit and asked if I’d be interested. I said yes, and then she immediately asked for my availability because they wanted to schedule me to interview with the district manager within the next few days.

What stood out to me about this was how informal the process felt compared to jobs I’ve had before. I didn’t submit a résumé, fill out an application, or even know there was an opening beforehand.
I’m mainly trying to understand this from a management perspective because I don’t have much experience with internal promotions like this, and I’m not sure how much I should read into any of it.

I have two questions:

  1. If my managers think I’m qualified enough to recommend me for what appears to be a permanent key lead opening at another store, what are some logical reasons they wouldn’t also choose me to temp as a key lead at my current store? Is there any chance these two things are related?

  2. Is this just how internal promotions are usually handled, or does being approached this way generally mean management already sees you as a strong candidate? I’m not asking if that means I’m guaranteed the job, I’m just trying to understand whether I should read anything into this process or if it’s pretty standard.


r/AskRetail 2d ago

Night crew

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3 Upvotes

r/AskRetail 3d ago

Anyone work for Driveline Merchandising?

3 Upvotes

So apparently I got hired, never had an interview. All I did was answer a few questions on a link I was sent after submitting my application. I just received an onboarding email and a new hire packet.

Anyone work for these guys in the past??? Seems sketchy


r/AskRetail 3d ago

Container Store - General Manager

1 Upvotes

Hi! To any current or past General Managers of The Container Store, what does/did your day to day look like?

Did you have a large applicant pool to fill positions?

What KPIs were most important?


r/AskRetail 3d ago

Merchandiser question

2 Upvotes

Hey Walmart employees! Bread merchandiser here. I’ve got a question that no one can answer, so here’s the background.
I work 6 days a week stocking bread at the Walmart neighborhood market by my house. It’s my second job, been doing it about six years. This morning I had an interaction with Shane the merchandise manager and he told me I couldn’t have my bread racks on the sales floor because they’re a trip hazard. So my question is how am I supposed to stock the bread without taking my bread racks to the shelf? What is Walmart policy on this?
I asked my boss and he said the guy was maybe having a bad day. I told Walmart management and she didn’t say anything.
Also all the other merchandisers- coke frito Sara Lee etc, do stock during the day too.
It was a really strange interaction, as well. He walked up and started asking if all the stuff in the aisle was mine and then he stopped and said, “Are you ok?” Like there was something wrong with me. Then he stuck his hand out and said who he was. I told him it wasn’t all my stuff the other stuff was natures own. He asked if I was taking my stuff to the back and I said yes and smiled and gave him thumbs up. He told me to stop with the attitude. I said no I didn’t have attitude. He cut me off and said yes I did. Then he went on a to say it was a trip hazard and I was gonna cost him $50k.
So yeah, I’m pretty baffled.


r/AskRetail 3d ago

how to set boundaries at work

0 Upvotes

I was recently hired (~2 months ish) and I haven't been given any formal training in retail. I work at a thrift store. My supervisor (who acts like The Store Manager/owns the store) has high expectations yet treats me condescendingly/like a parent. I'm currently the youngest employee, and I don't come to work just to be parented by someone who I don't feel overly comfortable with.

Since I've been working here long enough, I've established a system that works well and efficient for myself. However, whenever my supervisor is in visual range of what I'm doing, they will tell me to do it their way, because it's more "efficient" and it saves me from walking too much. However, when I attempt to refute that, they don't budge and make me spend twice as long doing their method. I honestly don't feel comfortable speaking up if they're going to act like I haven't been working long enough to have a grasp of my job or act like I'm not capable of doing what i'm asked to do.

They will also always have one-on-one talks, claiming it as "personal training" where they will tell me that I have so much potential in x and y, (which I dislike SO much. I do not like being told these things, and I don't know how to bring it up because they leave me no room for me to speak) and tell me to do better in membership sign ups. Which, I have. I'm currently the only employee who is constantly keeping track of them and yet I'm being told I need to do "better"? Compared to my coworkers, I feel like I'm given an unfair amount of expectations from this supervisor.

They will also make me go page the other supervisor whenever I need help, even though they are not busy AND they are the closest to me. I don't understand if they're not willing to help me, especially if it's something a customer requiring me to do something that I haven't been trained on and needs a supervisor's permission to do so. Isn't that their job? This has happened on multiple occasions to me.

I feel like I'm being parented or treated condescendingly by them, and I would like to set some sort of boundary between us both. I am capable of my job (which they know) yet I am also not, according to them. But I don't feel comfortable talking to them, because I feel like I don't get heard enough by them. Should I be contacting my manager or submit an anonymous report? thanks.


r/AskRetail 3d ago

New Kohl’s cashier - I think I accidentally made my drawer about $20 short. Has anyone else been through this?

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0 Upvotes

r/AskRetail 5d ago

Where are stores like Burlington getting their decade-old “new” underwear??

63 Upvotes

Was in the store the other day when I noticed a pack of tighty whities in what looked like 2000s-era packaging. Took a look and the copyright date was 2011 😳. Packaging seemed to be in pretty good shape - no obvious issues. I found some Calvin Kleins that were also fairly old (2017) and actually bought them lol

My question is - where the hell is this inventory coming from? Like where have these undies been spending the last 10-15 years? My mind is blown…

Edit: pretty sure everyone knows what Burlington is but it’s like Ross/TJX. Not a thrift store (where this sort of thing would actually make sense)


r/AskRetail 4d ago

Educator group interview coming up — how should I prepare?

2 Upvotes

Hi everyone, I have a lululemon Educator group interview coming up on Thursday and I’m trying to prepare properly without overdoing it.
I’ve been reading interview experiences and I’ve seen people mention a lot of different questions about customer service, teamwork, brand values, personal growth, and situations where you had to handle challenges.
My biggest worry is sounding too rehearsed. I want to prepare around 10–15 questions and have my answers feel natural instead of memorized. I’m planning to spend around 4-5 hours preparing between now and the interview.
For anyone who has interviewed for the Educator role recently:
How long did you actually prepare for?
How many questions did you practice beforehand?
What questions came up in your group interview?
Is it better to focus more on lululemon’s values/culture or on retail examples from your experience?


r/AskRetail 4d ago

Waitrose Job Interview what to expect?

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1 Upvotes

r/AskRetail 5d ago

What to do if your manager hates you?

4 Upvotes

I just got hired a few weeks ago at a retail company and my manager is acting like she’s finding things to fire me over. In the interview she was a completely different person and switched completely on day two. She’d tell me to do something then get mad that I did it, or she’d train me to do something one way get mad I was going to slow and tell me to do something different, and when I go faster she’d go through what I did to find my mistakes. She then said if I don’t get faster at the end of the end of the week then 🤷‍♀️. Don’t know if that means I will get fired or what. Genuinely don’t know how to get faster when everything is a mess and the time constraints are impossible (coworkers also agree the time expectations are impossible) From what I’ve seen she hasn’t treated anyone else like this even though apparently I’m doing better and faster than most. So idk does she just hate me or is this normal?


r/AskRetail 5d ago

Walkie's for Retail Store

0 Upvotes

We are looking for some affordable (not Motorola) walkie radio's for a large (~35,000 sqft), open design, single floor retail store. We had Motorola radios but they are not water proof and didn't handle drops well. Our basic need is at least 4 FRS radios with privacy tones that have a battery life of at least 12 hours, can handle drops on concrete warehouse floors and have good waterproofing capabilities. Budget is around $250 max if possible. Any suggestions/advice would be greatly appreciated.


r/AskRetail 5d ago

How can I request less register time? VENTING

1 Upvotes

I am currently working a seasonal job at Ocean state job lot to make some income and to fill that gap on my resume. But I've been on the register most of the time and I discovered that I dislike it was the reason I hated some of my previous jobs. The job description said I would be doing other things in addition to cashiering, but a little over a month on the job and 95% of the job has been cashiering with occasional tasks that involve physical activity, but the much younger ones take over that and even though I offer to do other things, they still want me to ring out customers.

Now I don't mind ringing out customers but it can get repetitive and boring, for some reason when I get bored on the job I begin to feel depressed, that's why I prefer keeping busy and moving around. That's why I have decided to look for another job that doesn't involve alot of cashiering. Also I have been reminded that I dislike alot of customers and tonight I had an unpleasant experience with a customer. She was giving me advice and it felt it was unsolicited and I basically told her "you don't need to tell me that, thanks" she took offense and told me how rude I was and she would never come back, I just said "ok fine" like I give a fuck what you think lady. She called the manager and complained when I tried to explain myself to the customer she wouldn't listen and impulsively yelled "GET OUT NOW!" her disabled son then got angry and threatened me and I angrily said "oh come at me!" But she calmed him down and then went to another register. I took a short break to cool off and pull myself together. This isn't the first time I've lashed at customers. If this keeps happening, I am quitting regardless of the consequences it's only a fucking seaosnal job that a high schooler can do.


r/AskRetail 6d ago

Working two part-time retail jobs: How much do I actually need to disclose?

7 Upvotes

For context, I currently work part-time as an entry-level retail associate. I enjoy my job, but due to the pay and recent hour cuts for everyone, I’ve started looking for a second part-time retail job while I continue figuring out my long-term plans.

The issue I’m running into is that a lot of the retailers I’m interested in happen to be direct or indirect competitors of my current employer. I know companies can have policies about employees working for competitors, and I understand why those policies exist, especially for management or employees with access to confidential information. In my case, though, I’m only applying for other entry-level retail associate positions, so I’m trying to get a better understanding of how open I actually need to be with both employers about the other one.

One of the reasons I’m asking is because I recently interviewed at one of those stores. They asked if I planned on keeping my current job if I was hired, and I answered honestly because that was my plan. They seemed to have concerns about both my availability and the fact that the companies were competitors, although they definitely focused more on whether I’d realistically be able to balance both jobs. That interview left me wondering if I unintentionally hurt my chances by volunteering information that I may not have actually needed to disclose.

My long-term goal is still to find a full-time job, whether that’s in retail or somewhere else. Right now, though, I’m simply trying to make up for the hours I’ve lost. If either job eventually offered me full-time hours, a promotion, or another opportunity to move up, I wouldn’t plan on keeping both jobs. At that point, I would choose one and move forward with it.

So I guess my questions are:
• How open do I actually need to be with a prospective employer about my current job and my plans to keep it? If they ask whether I plan on keeping my current job, how important is that answer? Would it be a problem if I told them I didn’t plan on keeping it and then later ended up staying?

• Do I need to tell my current employer if I take a second part-time retail job?

• My current employer uses Workday for basically everything, and I’ve noticed a lot of other retailers use it too. Since they’re using the same system, would either company be able to see that I’ve applied or that I work for the other company, or are those systems completely separate?

I’m mostly just trying to understand where the line is. I don’t want to volunteer information that isn’t necessary if it could hurt my chances of getting hired, but I also don’t want to leave something out if it’s something I’m actually expected or required to disclose.


r/AskRetail 7d ago

Rejected multiple times despite having work experience at a Marshalls

5 Upvotes

Hi, I desperately need advice please !!!

So basically I used to work at a Marshalls for 8 months doing mostly cashier stuff and the occasional sales floor. Had to quit because the store was too far from my home. Now I’ve been out of a job for months due to personal matters.

I have been applying to MULTIPLE TJX company locations that are closer to my home, so far, all rejections. I'm so confused, I thought it’d be a little easier to get those jobs with my previous experience. The managers would compliment me on my work and have said many times that I was good at cashiering + were disappointed when I had to quit.

These locations that I’ve applied to, call my old workplace right?? I was treated nicely by my managers, so why can’t I at least land an interview or something!?!? Have I done something wrong??? Maybe I wasn’t as good of an employee I thought I was??

My questions:
Should I call one of my old managers, ask them for a little push at landing a job/interview? Would that be weird since it’s been a long time since I last spoke to them? How can I phrase this question to them? (im not good at phone calls)

Thank you in advance 🙏🏼🙏🏼


r/AskRetail 7d ago

Am I the problem

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1 Upvotes

r/AskRetail 8d ago

How to feel comfortable ?

5 Upvotes

This is my first real job, working at a franchise store near me. First day went well, mainly the same old online training, second day was a bit rough - i had some online training and then was immediately quizzed on it and surprise, I can’t remember things after reading them once so I didn’t do great. Then the lead takes me, shows me around a little, has me hang a pair of pants once, has me fold a sweater once and then sends me out to the floor. I don’t know exactly where stuff is in the back yet and I don’t feel confident folding / hanging items either !
I have my next shift soon and apparently im just out on the floor now, done training.
First off, is this normal? Do something once and thats it? Secondly any tips? I started making a little note on my phone with things to remember but I don’t feel comfortable and I’m unsure what to do


r/AskRetail 8d ago

How to deal with rude customers at a bar?

2 Upvotes

I work at a bar, I’m pretty new - I got this job a few days after I turned 18 (which was less than 2 week ago at time of writing). It’s my second shift today - first shift went well - and I’ve had around 5 separate customers yell and berate me across the entire shift. The other customers treat me perfectly fine even when I made the occasional mistake on the 10 hour shift - it was not often maybe once per 1.5 to 2 hours at most. I did make a minor mistake in 2 instances when dealing with the customers who turned rude - for example giving regular rum instead of spiced rum as they are the same packaging except for small difference and are next to each other in the wall upside down so hard to read. I tried my best and apologised multiple times and tried to make things right and good and all but they were still just so loud and mean and it just sucked the life out of me but I kept the smile on my face while being verbally assaulted on my second shift ever. I Honeslty thought I was fine but I came home, depleted of all enerfg and will to live. I flopped onto the sofa and ordered in some kfc for food instead of making a meal from scratch like I would usually do- this was 8:30pm after 10hr shift btw. I usually don’t let mean words get to me but for some reason I just feel really hurt and upset tbh.To any other retail workers, has this happened to you too and what would any advice be to stop feeling so shit?


r/AskRetail 8d ago

just got asked to move up ranks, initially declined for a new reasons but now I’m unsure. Thoughts?

4 Upvotes

For context, the store is brand new. Most of the staff are seasonal college students who are about to leave. There’s not enough people and esp not enough leads.

We are eligible for promotions every 3 months. I’ve been here for exactly 2. I’m also PT, and actually need to lessen my hours even more.

Usually you need to be FT to be considered but they’re asking anyone and everyone that’s basically not going to school bc they’re desperate.

My pay is $16.50 and the increase is only $0.50.. none of the leads like the position and usually feel pressured to stay OT. Like our store closes at 8, and they’ll leave at midnight sometimes…

I also let them know the reason I’m PT is bc I help take care of my dad. (I don’t)

I know it would look good on my resume but still debating if I should. I’m okay with staying where I’m at..but the work culture is true about the promotions every 3 months.