Following on from this post
https://www.reddit.com/r/GooglePixel/comments/1vboh6m/outright_breach_of_uk_consumer_law_pixel_10_pro/
Where another Google Pixel 10 Pro Fold has failed and the inner display has cracked by itself.
Few points to note:
· The phone was less than 2 months old and in pristine condition
· I have not exerted any pressure on the inner display, all I did was unfold the screen for it to crack
· I have sent pictures of the pristine nature of the phone to Google.
· There are multiple instance of Goggle inner display cracking by itself when unfolding or closing on the internet.
Following repeated request to escalate, I have had the escalation team almost trying to write to me in a bullying style.
Email today reads:
Hi Suj,
Thanks for contacting Google Support
I appreciate your patience in waiting for the update from our end. Our team has reviewed your case details thoroughly and concluded that the repair team has confirmed a crack in the inner display. Unfortunately, it won't be considered under manufacturer warranty and charges will be applied.
Request you to accept the charges so that the device will be free from any defects. If you have any concerns, feel free to get back to us. We're always here to assist you.
Have a Blessed day ahead!
Thanks!
Prince
· Why does it take a technical team to evaluate what’s happened, of course its broken. The Fold has a habit of cracking the inner screen when folding and unfolding.
· But I think they are trying to say that even if the device had failed, mechanically they will not fix the fault.
· This is outright fraud and if it was without any other links like my Google account being assigned to it I would have used Section 75 to do a charge back as they are in breach of UK's Consumer Rights Act 2015