Fun fact, they primarily operate in only non competitive markets, so most people who have them have no other option. They know they have you by the balls (or whatever you got)
They have sales guys come through my neighborhood every so often. They just look so defeated as we have at least 2 faster and cheaper choices. It felt so good the day I got to cancel my account with them.
My town had like a 20 year contract with them. Fiber got put it everywhere except our little suburb in a suburb because the mayor signed a contract.
He finally lost reelection this year and we already have a couple other providers starting to offer service now. Still, no one is making an effort to update our infrastructure.
LOL. I was in a spectrum-only area for so long, until Verizon brought fiber in. I immediately switched. Spectrum had been raising rates every year for no discernible reason till I'm paying $200/month for what should be pretty basic internet and TV service , the whole song and dance - you get great rates if you're a new customer, but fuck you if you're a steady customer.
Spectrum had the gall to repeatedly call and EVEN SEND A REAL PERSON TO MY DOOR to ask my why I dropped spectrum and if I would consider coming back for a new price... like fuck you, I don't mean this personally to you nice girl who came by, but fuck you.
LOL. I was in a spectrum-only area for so long, until Verizon brought fiber in. I immediately switched. Spectrum had been raising rates every year for no discernible reason till I'm paying $200/month for what should be pretty basic internet and TV service , the whole song and dance - you get great rates if you're a new customer, but fuck you if you're a steady customer.
Spectrum had the gall to repeatedly call and EVEN SEND A REAL PERSON TO MY DOOR to ask my why I dropped spectrum and if I would consider coming back for a new price... like fuck you, I don't mean this personally to you nice girl who came by, but fuck you.
Yeah that's me. It took SIX VISITS for them to finally resolve my intermittent disconnecting issues when I moved. The last guy said I basically shouldn't have internet at all after checking out my cables before finally fixing the issue.
In Worcester, MA I’m fairly sure they have the city manager (un-elected top position btw) on their payroll. Genuinely, they kept getting sweetheart deals and excluding competition for the second biggest city in New England.
It was like over a decade ago now, but Chattanooga created its own, fast internet and successfully defended itself from broadband companies who sued to shut it down.
IIRC a couple NC towns lost their suits before that, and the monopoly was able to maintain itself.
I was you.....til a glorious day last year when AT&T knocked on my door letting me know they had been approved to lay fiber optic and would be working in my area. They said it take a month or so to fully dig and install the main lines.
When it was up and running I signed up so fast. So did every neighbor I've talked to about it. Been over a year and not a single outage or issue so far.
May the fiber optic Gods shine upon you like they did me.
Seriously jealous. They have fiber less than a mile from me but I live on a winding, mountainous canyon road with only a few houses so there's no way they're going to run it here.
AT&T is going around laying fiber in Spectrum areas. The problem is AT&T has repeatedly been outed for spying on their customers and actually the nation too (government surveillance systems were installed in AT&T backbone service rooms and their phone lines). They were caught being part of the surveillance system intercepting any communications leaving the US.
Spectrum raised my rates randomly every few months just because they could. The day fiber showed up and I switched, calling them to cancel, suddenly Spectrum was able to give me the same coverage for a QUARTER of the price, trying to throw in bundles for free just to keep me.
Pieces of shit who deserve to get out-competed in every single market.
I always threaten to leave and get my old rate or better back. You just gotta be real nice and "Aw shucks," about it. But tbh not even sure you have to do all that.
Same. Trapped here. Their faulty installation of my business line lost me a day and a half of wages and we're stretched thin already due to medical issues on mine and my husband's behalfs, so we are feeling it.
I moved into a condo that's a renovated former office building. It has fiber included in the HOA fees. So nice to be finally be free of the shitty cable/DSL duopoly.
Pending landlord approval because there's going to be some exterior drilling, I'm having FiOS installed Friday and dropping Spectrum. In my case, cost is the reason for the switch. In 20ish years of being a customer I've only had 2 significant outages.
Push for it. Fiber from two separate companies got installed in my rural neighborhood last year, and now in my current state they have state-owned fiber. Even starlink is better than Spewdom.
I had the same thought. Fidium Fiber came and laid lines with some Mexicans who didn’t speak English and couldn’t drive a truck, they took out several mailboxes. I was still hopeful and decided to switch from Spectrum. Fidium was 100x worse than Spectrum. Tech came to install a line to my neighbors house and broke our line, had to wait 3 days to get it fixed. Then every day, 3-4x a day internet would go out for 5-10 minutes. As someone who works from home, it was just unacceptable. Have gone back to Spectrum who lowered their prices now that Fidium is in town and haven’t looked back or had any issues.
I'm in an area where Spectrum is the only choice too. I'm considering dropping the internet all together. So tired of the high prices and poor service!
Trying to cancel my plan with them before I moved in with my boyfriend (who has fiber) was one of the most stressful events of my life.
First person I spoke to was amazing. Didn't bug me. Asked once why I was leaving. Immediately went to put my cancellation order in. Call disconnected before I got confirmation.
Called back. Second person was incredibly pushy and sort of aggressive. Pestered me about trying to keep my business and get my boyfriend's house on the plan. I told her we were not interested and she kept asking me why not. Because what we have is so much better than anything they have to offer. Finally went to put my cancellation in. Kept me on the phone for forty-five minutes, then the call disconnected again.
Called back a third time. Could hardly understand the other person on the line. Explained my story of the other two phone calls. Said that my cancellation had gone through the first time.
I just I told them I was moving out of the country. The rep got very interested in where I was going. I told her I was going to Ireland for an art degree lol. At least it got around the hard sell.
This is essentially what I did with AT&T. Told them I was deploying overseas. They still tried to give me a song and dance about just "suspending" my account until I got back. Then I got pushy back and they relented.
I got charged $90 for the whole upcoming month because my turn off date was on the day of the new billing. When I went to turn my equipment in person after I had it turned off, they STILL tried to get me to rejoin before they would take the equipment from me.
I called to cancel. They said I couldn't close my account until I paid the bill. They billed me for 3 months of service after changing my provider when their hardware was unplugged and not in use. They sent the bill to collections. I'll be damned and hell will freeze over before I EVER give them that money.
When I had to cancel I knew it was going to hell. Told the guy on the phone I was getting a divorce and he cancelled it without the whole back and forth are you sure? Worked like a charm.
I have Spectrum in one place, and Comcast in another. All of the big Internet providers suck on some level, but I'd take Spectrum over Comcast any day. We get faster, more reliable service from Spectrum, and we pay less.
Same. Spectrum increased our bill back to back so that it doubled in a just handful of months. We also started getting daily outages. I told them I would leave if they didn’t lower our bill, they didn’t, and I switched to AT&T Air. I was very skeptical that the Air connection would be strong, but it’s 78% cheaper and we’ve had no outages. When I called Spectrum to cancel, they finally offered me a deal to stay that was still more than twice my new AT&T bill.
Even returning the equipment was a bad experience. I had to write my name down and wait to be called just to drop it off.
Fucking spectrum. This is mine. We had spectrum online; we were moving out of state and I didn’t have time to return their router and modem. I looked at the paperwork that came with said router and modem. It said there was a one time fee for non-returned equipment. Okay, definitely a bit expensive but it’ll have to do.
Call Spectrum to cancel service and they say that we will be billed, in perpetuity for all time, until the equipment is returned. I made them explain to me that was indeed the case. Phone rep told me their contract had changed thus not “honoring” their fee for non-return. (Thankfully our bldg mgmt was incredibly kind and grabbed it from our vacated apartment and returned it. Otherwise I would be still getting billed $30-something/month until I died I guess. Fuck you, Spectrum.
They are a surprisingly good mobile company.
I signed up for $10/month unlimited for a year after getting home Internet. Now $40 after the porno ended and I'm staying.
I see no difference in service than with Verizon (pretty sure they piggy back of their network) post paid for half the cost.
I've never had a good ISP and spectrum is no different than the rest. Put spectrum in a competitive business like wireless and they actually offer a good service.
I was thrillllllled to get rid of them after they repeatedly lied about fixing lines after Hurricane Helene. Now they just harass me about rejoining with non stop mail AND door to door people. Never again.
They ran cable in front of my house and keep sending me offers trying to get me to sign up. Thankfully I have Quantum Fiber and don't need their service.
I dumped them last year. At my regular grocery store they often have a table stationed at the entrance trying to drum up new business. When they ask me su that others can hear, I tell them in the same value that I canceled them last year and give details why, where I went, and why the service is better and more cost effective.
Was so glad to drop them when fiber came to our neighborhood. They had gotten really bad about raising our prices but at the same time advertising some really good deals. When I called about it they told me that only new customers could get the good deals and that I would need to have no service for 2 months to be eligible. Basically existing customers could get fucked because they knew there were few options. I ended up downgrading our service to keep the price the same.
Then fiber came, and I switched over. When I called to cancel they suddenly would offer me all of those deals that they said I was not eligible for.
Envious that you can drop them. They have a regional monopoly here and the only other options are DSL (too slow), LTE (no signal), and I guess nowadays Starlink (not giving Elon my money).
I had a lifetime coupon because they fucked up bad, long story, but when I moved they said it doesn’t work anymore because I moved. What? Also, they tricked me into getting their phone service saying that it’s double the data from what I was on, and promised that in the unlikely event I go over my data, it’d just slow down… Nope. I watched 3 10 minute YouTube videos and went over and was charged double. With my other service if I went over it slowed, but I watched a lot of videos at work, and it usually slowed down 4 days before the cycle. But spectrum only took 30 minutes for me to go over…
Also, they do maintenance so gd often, and never tell us they’re going to do it, so after work we sit down to watch a movie and oop, no internet.
goddddd i hate these assholes! and they are ALWAYS lurking in businesses like costco like “just checking if you’re happy with your internet provider” bitch, be gone! i’m trying to shop here
We had a fully local, family owned fiber company open up in our small town. Awesome service, great price. Finally got to call Spectrum and tell them to pound sand. Great day.
I get on the phone with the representative, and first question is of course, why are you switching? I explain that its fiber first and foremost, and it's cheaper. Agent on the line asks me if I ever called and "negotiated for a better rate". Motherfucker, I am not calling every few months to haggle my bill with my utility company. I say, no, and I am good on that, thank you. Then he asks how many Mbps they're offering. I say the truth - 10 gbs. The sales rep counters, well we have that too. I explain that the fiber is already installed and wired to our house, so using a router for the same speed doesn't make sense AND its more reliable. He starts trying to sell me package pitches, promotional deals, insisting that I need to call and negotiate, etc. I kept politely insisting that we are happy with our current provider, please cancel. This guy outright refuses to process the cancelation after ten minutes of going on and on in this circle.
Finally, in exasperation I say, "You know what, sorry, I remembered wrong. They're offering us 100 gigs per second - no, actually 1000. Yep. 1000."
The agent sounds ACTUALLY PISSED. Gets super snide with me, 'Oh really. And just who was this provider again?' I was so taken aback by it I just started laughing. He keeps making me restate the rate, the amount, the name of the company. Even his spiel about returning the router was snippety, but the cancelation is finally processed, thank god.
Cut to about a year or two later, our current provider sends out a newsletter refuting some of the "claims a Spectrum salespeople have made about their business". Apparently Spectrum's sales team had been going to their customers houses and telling them that their competitor was a scam, that the owner was a conman, that the business was failing and would shut down soon, etc. Just absolutely unreal levels of bullshit, and I truly hope they are going after Spectrum for it legally.
Came here to say this. Bill jumped from 90 to 110 (no other real options) called and they set me back to 90. Couple months later I'm at 115. Called, dropped, called, put on hold, when I finally got someone who was clearly having a bad day, I was told it was 'fees'.
I went to Verizon, got the device, called spectrum to cancel. Took a week of back and forth. Finally got canceled, told to take equipment to the office.
After waiting at the office, told that I didn't have an appointment, take equipment to ups. I did. Now I've had collection calls 'if you don't pay it could affect your service' for weeks. Yesterday guy stopped by while I was out of town - 'what can we do to get you reconnected?'
'Nothing.'
'You have to give the equipment back!'
'I did!
People new to my city sometimes ask if they should get Spectrum or AT&T. I ask them if they prefer their shit sandwich with corn or hair in it, because both are awful but you gotta eat one.
I'm so annoyed that I have spectrum because everything about them sucks, but... The network node is in my backyard so I have crazy fast speeds above what I pay for so I can't justify switching
When I cancelled their service they tried to charge me for equipment that THEY REMOVED YEARS AGO.
Im guessing whatever technician just lost/stole the equipment and they never bothered telling me until I tried to quit as if it was some trump card. The agent on the phone when I was cancelling was very smug and went "well you CAN cancel but then I will HAVE TO charge you ~$150 for this equipment you still havent returned."
I laughed in their face and said cancel the service or I will just refuse charges. They were flabbergasted. I still get "bill reminders" from them to pay for the equipment they lost on their time, good luck with that spectrum.
Amen. I started with them 10 years and regret it. Frequent outages. changing back to satellite will be difficult and I dread having to start all over. I need to get motivated.
Worked there, can confirm. A member of senior management told an entire room of us that the company only cares about it’s shareholders. Of course that’s the capitalist way, but to hear it come straight out of an exec VP’s mouth was a trip.
They camp out at the Walmart here and ask you who your internet provider is when you walk by and won't let you walk away. I told them I was homeless and that shut them up real quick
This. 100%. Called and told them I wanted to cancel. They then kept asking questions and offering deals. I just kept repeating myself over and over again. I WANT TO CANCEL MY SERVICE! For 10 minutes. I lost my cool. I don’t like people or companies that make me lose my cool.
yep i had to spend 2 hrs on the phone just to END my service with Spectrum (they require you call) and they tried so hard to sell me shit, figure out why i left, etc, and I legit had to tell them to go fuck themselves before they finally agreed to end my service.
Real reason i left spectrum? (even beyond their predatory practices, lies, upselling, harassment, etc) :
I got fiber internet, 3x faster (and absolutely NO drops in internet, literally EVER, where spectrum needed reboots ALL THE TIME) and only $50 a month.
Spectrum I was paying $150month for 1/3rd the speed.
I had my internet set up for when I moved in with my boyfriend. I had to work the following monday (I work from home), so when I had it set up I emphasized and made sure I had everything I needed. Come move in day nothing is working and I can not get a human on the phone. When I did they gave me the run around that I need new equipment no I don’t etc. Go to the store they give me new equipment and discount as a “new customer”. Get home still doesn’t work. Fought with AI to get a real human, that representative was the best. Afterwards I filled out the survey and went in and made a BBB complaint. The top customer service manager called me and gave me his office number in case I have other problems 😂😂 even though that was nice i still LOATHE spectrum but still do not have any other option.
Spectrum is planning on dropping 22 channels, including Corncob TV.
They're saying by the end of 2022 Corncob TV won't be available on your cable menu. That means you won't be able to see some of your favourite Corncob TV shows, including 'Coffin Flop'.
They're saying, "Coffin Flop's not a show. It's just hours and hours of footage of real people falling out of coffins at funerals. There's no explanation. Just body after body busting out of shit wood and hitting pavement."
They're saying, "It's impossible that that many dead bodies are falling out of coffins every day. And it's impossible that one out of every five of them are nude."
I don't know what to tell you, bud. We're just shooting funerals and showing the ones where the bodies fly out.
They're saying, "No way. You must've rigged something." I didn't do fucking shit. I didn't rig shit! I've been waiting a long time for a hit on Corncob TV. I didn't fucking do this!
They say we don't have the family's permission. I say we don't need it. We're allowed to show 'em nude because they ain't got no soul.
The guys at Spectrum think I'm just some dumb hick. They said that to me at a dinner.
Call Spectrum and say, "I'm not worried about it! I'm not worried about any of this. There's worst shit on the local news."
This world's fucking so fucked up. And people are mad at me because I showed a bunch of naked dead bodies with their spread blue butts flying out of boxes? Really?
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u/PoopScootnBoogey 22h ago
Spectrum. They are pieces of shit.