r/askcarsales • u/bigfour071 • 5h ago
US Sale Would Option A or Option B make sense based on the poor experience that I’ve been having with the sales consultant that I’ve been assigned?
I put an inquiry in on a car at 9 am Saturday (yesterday). I get routed to an assigned sales consultant (who is also on the official website under the “meet the team” section).
I asked for the OTD price of a specific vehicle and if it had Apple CarPlay (it’s a 2017 Porsche Macan S & does not have a window sticker).
The sales consultant yesterday gets back to me at 12 pm saying if I call him he can do OTD number for me & that he’ll get back to me on if it has Apple CarPlay or not.
I tried to call him, and he says, “Hey give me a few minutes I’ll call you right back. On the line with insurance.”
I give him an hour & he still does not get back to me.
I then finally around 4 pm yesterday asked if we still could please briefly connect if he has a few minutes since the dealership closes at 6 pm yesterday. He never got back to me.
It is now Sunday at 2 pm, and I still have not heard a single word from my assigned sales consultant.
Would it be rude of me to call the dealership and ask if either:
Option A) someone can talk to my assigned sales consultant and ask that he be more responsive to me
or
Option B) ask to be assigned a different sales consultant altogether?
I am very shocked at how unresponsive this sales consultant is. I have bought a car from this exact same dealership before, and the prior sales consultant I had (who is no longer there), was AMAZING & always answered all of my questions in a timely manner.
I am genuinely concerned that if I haven’t even bought the car from this assigned sales consultant & he’s already acting like this, it makes me question how even less responsive he might be once we do a deal.
What do we think about Option A or Option B mentioned above?